Mrugendra Patil
Thane
Summary
BANKING DIGITAL PAYMENT OPERATIONS AND FINTECH OPERATIONS 20+ YEARS OF EXPERIENCE & SUCCESS DRIVING THE DIGITAL PAYMENT OPERATIONS FOR FINTECH AND BANK Astute Digital Payments Management professional with a demonstrated record of spearheading Online Payment operations, Operations Process Set Up. Possess strong experience in Nodal Bank Account Reconciliation, Team management, and External and internal system coordination. Excel in improvising operations, impacting business growth and maximizing profits through achievement in Digital Payment Operations management, internal controls, and productivity improvements. Dedicated operations specialist well-versed in establishing policies while promoting the company's vision. Proficient operations professional with extensive experience overseeing business operations. Highly skilled at leading employees while promoting and encouraging growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Associate Director of Operations
Tata Payments Ltd
Thane
05.2023 - Current
- Understand the structure of the various products & design the operations process as per the structure of the products
- Co-ordinate with the internal and external customers to set the operations processes like onboarding, reconciliation, chargeback, and refunds & create SOPs
- BBPS Transactions Reconciliation, settlement and Refunds Processing
- Managing the operations process like Onboarding, Reconciliation, Chargeback, and Refunds
- Analyze the Gaps in the process & implement changes to mitigate them.
- Monitoring tech-related issues and highlighting exceptions to the Senior Management.
- As per requirement, get approval from senior management in case of any system error observed and inform the finance team.
- The major role in getting an ISO certificate for the organization
- Role in SOP preparation for SAR audit to obtain the payment aggregator license.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Associate Director - Payment Operations
Tata Digital PVT LTD.
MUMBAI
10.2020 - 04.2023
- Understand the structure of the various products & design the operations process as per the product structure
- Co-ordinate with the internal and external customers to set the operations processes like onboarding, reconciliation, chargeback, and refunds & define Processes and creation of SOPs.
- Managing the operations process like Onboarding, Reconciliation, Chargeback, and Refunds
- Analyze the Gaps in the process & implement changes to mitigate them
- Monitoring tech-related issues and highlighting exceptions to the Senior Management
- As per requirement, take approval from senior management in case of any system error observed and inform the finance team
- The major role in getting an ISO certificate for the organization
- Role in SOP preparation for SAR audit to obtain the payment aggregator license.
- Oversaw day-to-day operations of the organization including personnel management, Operations Managemement and Process design and impementation.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Project Manager - Operations
PAYU PAYMENTS PVT LTD.
MUMBAI
08.2019 - 10.2020
- Design the operations process for the new products & automation
- Co-ordinate with the internal and external customers to set the operations process
- Knowledge of chargeback, & risk verification process
- Analyze the Gaps in the process & implement changes to mitigate them
- Monitoring and guiding the team to provide sign off the project.
- Led meetings with internal team members, consultants and contractors.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Facilitated resolution of conflicts between team members when necessary.
Manager - Direct Banking Operations
HDFC BANK LTD.
MUMBAI
01.2011 - 08.2019
- Bharat Bill Payment System operations set up for the HDFC Bank
- Managing the operations process of HDFC Bank's Product- BillPay
- Migration of the existing Billpay system to a New System with ad-hoc data
- Managing the available resources for ad-hoc processes
- Nodal Account Reconciliation for the aggregator following the RBI guidelines
- Managing the concurrent audit, ISO Audit, and SOX audit of the team's operations process.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Operations Executive - Payment Gateway Interference
INDIAIDES.COM LTD (BILLESK)
05.2006 - 01.2011
- Transactions Processing of the Payment Gateway transactions
- Coordination with the Merchants & Bank for timely processing of transactions
- Ensuring the Payments are settled to Merchants within RBI Guidelines
- New system set up to align with the RBI Guidelines for NodalAccount.
Junior Officer - Maturity Term Deposit Department
ADFC PVT LTD
MUMBAI
05.2005 - 05.2006
- Customer instructions processing for Term Deposits, Funds transfer, and Demand Draft Issuance
- TDS calculations for Term Deposits & Issuance of TDR certificates to customers
- ECS set up to customers account as per instructions from customers
- Resolving customer queries received from branches
- Inter-branch GL Account reconciliation.
Computer Operator - Account Opening Department
SYSSOFT LTD FOR IDBI BANK LTD.
MUMBAI
10.2003 - 02.2005
- Document verification for New Application of Account opening requests
- Customer Account Opening & initial deposit postings
- Handled Maturity Term instructions from customers
- Ensuring the deliverables to customers as per their instructions
- Resolving the customer queries.
Accountant/Data Entry Operator
Cipla Ltd & Prem Trading Company
MUMBAI
12.2001 - 08.2003
Education
Diploma in Business Management -
INDIAN MERCHANT CHAMBERS
01.2003
Masters of Management Studies (Finance) - Finance
JAMANALAL BAJAJ INSTITUTE OF MANAGEMENT STUDIES
06-2022
B. Com -
N.G. BEDEKAR COLLEGE OF COMMERCE, MUMBAI
01.2001
H.S.C -
RAMANAND ARYA D.A.V. COLLEGE, MUMBAI
01.1998
Skills
- Operations set up for Digital Payment Operations
- Strong Knowledge of Online Payment Options
- Nodal Bank Reconciliations and Settlement Management
- Bharat Bill Payment System Operations Setup
- Merchant and Bank Co-ordinations
- MIS Reporting
- Resource Management
- Reporting
- Team Management
- Process Improvement
- Project Management
- Vendor/Stakeholder Management
- Execute daily/weekly/monthly account activities, including timely and accurate accounts reconciliation for Digital platform transactions
- Interface with vendors/stakeholders to collect information & design the process and resolve queries
- Strong knowledge of various digital platforms like Bharat Bill Payment System, UPI, Wallet, Cards, Net Banking, QR Payments, IMPS, etc
- Expert in Nodal account reconciliation process & exceptions reporting to RBI
- Communicate by maintaining open lines of communication among process owners, managers, and staff, alongside consulting with various vendors and external support representatives
- Operations Management
- Strong in Team Management with proper training & guidance in resolving the problem
- Strong knowledge of RBI/NPCI guidelines for various payment options
- Review of the process & automation of the manual processes
- Staff performance review on half-yearly & provide feedback about the performances
- Strong knowledge of various operations like Chargeback process, Reconciliation & settlement, MIS reporting, Revenue Collections, and Onboarding Processes
- Data Analysis and data visualisation
- Knowledge of SQL, Tableau, R Programming
Verbal Skills
- English
- Hindi
- Marathi
Accomplishments
- Received “1 Gold & 2 Silver Awards” for Excellent Operations & New Project Set Up – HDFC Bank LTD
- Received Award for Operations Management and part of team for ISO certification from Tata Digital Ltd
Timeline
Associate Director of Operations
Tata Payments Ltd
05.2023 - Current
Associate Director - Payment Operations
Tata Digital PVT LTD.
10.2020 - 04.2023
Project Manager - Operations
PAYU PAYMENTS PVT LTD.
08.2019 - 10.2020
Manager - Direct Banking Operations
HDFC BANK LTD.
01.2011 - 08.2019
Operations Executive - Payment Gateway Interference
INDIAIDES.COM LTD (BILLESK)
05.2006 - 01.2011
Junior Officer - Maturity Term Deposit Department
ADFC PVT LTD
05.2005 - 05.2006
Computer Operator - Account Opening Department
SYSSOFT LTD FOR IDBI BANK LTD.
10.2003 - 02.2005
Accountant/Data Entry Operator
Cipla Ltd & Prem Trading Company
12.2001 - 08.2003
Diploma in Business Management -
INDIAN MERCHANT CHAMBERS
Masters of Management Studies (Finance) - Finance
JAMANALAL BAJAJ INSTITUTE OF MANAGEMENT STUDIES
B. Com -
N.G. BEDEKAR COLLEGE OF COMMERCE, MUMBAI
H.S.C -
RAMANAND ARYA D.A.V. COLLEGE, MUMBAI
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