Mrugraj Mali
NANDURBAR
Summary
Results-driven Food and Beverage Executive with expertise in customer satisfaction, quality assurance, and cost management.
Proficient in overseeing food and beverage operations, ensuring quality and safety. Known for strong problem-solving skills and a commitment to fostering a collaborative team environment to drive efficiency and customer satisfaction.
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering
new skills.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Committed job seeker with a history of meeting company needs with consistent and organized practices.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Food and Beverage Executive
The Fern Residancy Series By Marriott
Satara
03.2023 - Current
- Oversee daily F&B operations, manage restaurant, banquet, and room service activities.
- Ensure quality and hygiene. Maintain food quality, presentation, and safety standards.
- Supervise staff, schedule duties, monitor performance, and support training.
- Customer service: Ensure guest satisfaction, and handle complaints professionally.
- Inventory and cost control: Monitor stock, reduce wastage, and control food and beverage costs.
- Coordinate with kitchen and service teams. Ensure smooth communication between departments.
- Compliance: Follow health, safety, and company policies.
- Sales and revenue support: Promote menus, upselling, and special events.
- Reporting: Prepare daily reports on sales, stock, and operations.
Senior Team Leader
Grape County Eco Resort And Spa
Nashik
06.2022 - 02.2023
- Lead and mentor the team. Guide team members, provide feedback, and support skill development.
- Plan and manage work. Assign tasks, set priorities, and ensure deadlines are met.
- Ensure quality and performance. Review work, maintain standards, and improve team efficiency.
- Communicate with management, report progress, challenges, and results to senior management.
- Problem-solving: Handle complex issues, and help resolve team conflicts.
- Training and onboarding: Train new employees, and support continuous learning.
- Decision-making: Make informed decisions to keep projects on track.
- Process improvement: Suggest and implement better workflows or systems.
- Motivate the team. Encourage collaboration, accountability, and a positive work culture.
Food and Beverage Team Leader
Waterscape Retreat
Nashik
08.2021 - 09.2022
- Supervise and support food and beverage staff during shifts
- Ensure excellent customer service and handle guest complaints professionally
- Assign duties, manage schedules, and ensure smooth daily operations
- Maintain food quality, presentation, and service standards
- Ensure health, safety, and hygiene regulations are followed at all times
- Train new team members and coach staff to improve performance
- Monitor stock levels and coordinate with management for ordering supplies
- Handle cash, billing, and closing procedures accurately
- Communicate effectively with kitchen and management teams
- Assist management in achieving sales targets and controlling costs
Senior Steward
The Mantra Resort
Pune
07.2019 - 07.2020
- Supervise and coordinate the daily activities of the stewarding staff.
- Ensure cleanliness of kitchens, service areas, storage rooms, and back-of-house spaces.
- Enforce hygiene, sanitation, and safety standards according to company and health regulations.
- Train and guide junior stewards on proper cleaning procedures and equipment use.
- Monitor the inventory of cleaning supplies, chemicals, and equipment.
- Report maintenance issues, and ensure proper handling of tools and machinery.
- Assist kitchen and service teams during peak operations when required.
- Ensure proper waste management and recycling procedures.
- Maintain discipline, punctuality, and teamwork within the stewarding team.
Steward
The Lalit
Mumbai
04.2018 - 03.2019
- Maintained cleanliness and organization in dining areas and kitchen spaces.
- Supported guest satisfaction by responding promptly to requests and inquiries.
- Maintained a clean, safe, and organized work environment.
Education
Diploma In Food And Bevrage -
PMKVY
Dhule05-2018
Diploma In Computer Eng - Computer
Government Polytechnic, Nandurbar
Nandurbar08-2017
High School Diploma -
R.C. Patel
Shirpur06-2014
Skills
- Food quality control
- Cost management
- Inventory management
- Menu promotion
- Compliance adherence
- Team leadership
- Workflow planning
- Quality assurance
- Performance monitoring
- Effective communication
- Conflict resolution
- Staff training
- Decision making
- Problem solving
- Customer satisfaction
Languages
English
Elementary (A2)
A2
Hindi
Advanced (C1)
C1
Marathi
Proficient (C2)
C2
Gujarati
Intermediate (B1)
B1
Timeline
Food and Beverage Executive
The Fern Residancy Series By Marriott
03.2023 - Current
Senior Team Leader
Grape County Eco Resort And Spa
06.2022 - 02.2023
Food and Beverage Team Leader
Waterscape Retreat
08.2021 - 09.2022
Senior Steward
The Mantra Resort
07.2019 - 07.2020
Steward
The Lalit
04.2018 - 03.2019
Diploma In Food And Bevrage -
PMKVY
Diploma In Computer Eng - Computer
Government Polytechnic, Nandurbar
High School Diploma -
R.C. Patel