Mrunal Dabre

• Managed requirements from initiation to closure, collaborating with business stakeholders and technology delivery teams to ensure alignment and clarity.
• Conduct detailed requirement-gathering sessions with internal stakeholders and customers.
• Analyse and map customer business requirements, perform gap analysis to identify process gaps.
• Obtain stakeholder sign-off on business requirements.
• Proficient in BRD/FRD documentation, process mapping, gap analysis, UAT management, and stakeholder coordination.
• Streamlined journey flows through analysis of business requirements, customer feedback, regulatory guidelines, and internal policies, enhancing overall user experience.
• Collaborated with cross-functional teams to facilitate digital transformation initiatives and process improvements, ensuring compliance with regulatory requirements and timely project delivery.
• Managed client relationships through regular check-ins and updates on project progress.

Projects: Customer onboarding via NRTOB

• Facilitated requirement-gathering sessions with stakeholders to clarify business needs and translate them into actionable requirements.
• Financial services expertise in the areas of retail and commercial banking (mortgages, lending, cards, payments, and wealth management).
• Coordinated with cross-functional teams, including retail banking, investment banking, and credit card, to ensure seamless integration of new features.
• Conduct requirement-gathering sessions with stakeholders to understand business needs and translate them into actionable requirements.
• Proficient in elicitation techniques, gap analysis, and documentation, including BRDs, FRDs and user story creation.
• Conducted reviews of test cases, and actively participated in defect triaging sessions, ensuring high-quality product delivery.
• Presented client demos for each sprint, showcasing product progress and collecting feedback for iterative enhancements.

Projects : HDFC Smartwealth app ( investor onboarding) & HDFC Mycards (card hotlisting & reissuance).

• Managed high-net-worth portfolios for investment performance
• Recommended investment products and services suitable for clients based on objectives, resources and risk profiles.
• Educated clients on investment products, enabling informed financial decisions.
• Established strong client relationships, fostering trust and loyalty.
• Facilitated client onboarding and investment account setup, streamlining initial engagement.
• Implemented exit strategies for clients to transition out of investments.

• Collaborated with product specialists, subject matter experts, credit and service teams to develop structured, customized solutions that enhanced customer satisfaction.
• Provided clients with fund and non-fund based working capital facilities to support their business operations.
• Ensure the KYC/AML norms of the bank are complied with at all times.Regulatory reporting of identified customers through Large Transaction reports
• Acquired and onboarded New To Bank clients, supporting management in strategies to increase NTB growth for retail and corporate business.