Mrunal Dave
Ahmedabad
Summary
Seasoned Operations Manager and a talented leader with 5+ years of combined experience in IT and Business management roles applying exceptional planning and problem-solving abilities toward enhancing business goals. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with a strategic approach. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational workflows and performance. Brings fresh perspective and strong commitment to quality and success. Committed to leveraging these qualities to drive team success and meaningfully contribute to organizational growth.
Overview
5
5
years of professional experience
6
6
Certification
Work History
Business Analyst Intern
Unified Mentor
02.2025 - Current
- Used both qualitative and quantitative analysis techniques frequently.
- Identified errors and performed root cause analysis to determine core issues.
- Prepared business overview reports for clients.
- Streamlined data collection processes, enhancing accuracy and efficiency in market analysis.
- Created visual representations of data findings using various chart types for presentations to stakeholders.
- Supported the development of user stories, ensuring alignment with overall project goals and objectives.
- Created data models to support decision-making processes.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Generated standard and custom reports to provide insights into business performance.
Operations Manager
Astron Energy
11.2023 - 09.2024
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Implemented quality control systems to boost overall product consistency and reliability.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Assistant Store Manager
Peregrine Corporation
06.2023 - 11.2023
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
IT Support Engineer
Concentrix
02.2023 - 04.2023
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Used ticketing systems to manage and process support actions and requests.
- Helped streamline repair processes and update procedures for support action consistency.
Technical Support Consultant
Tech Mahindra
06.2021 - 04.2022
- Participated actively in continuous learning opportunities to maintain proficiency in relevant technologies and methodologies.
- Documented all client interactions accurately in CRM system while maintaining strict confidentiality standards.
- Maximized client satisfaction with prompt escalation of unresolved issues to relevant departments for swift resolution.
- Consistently met performance targets with diligent attention to detail and effective time management skills.
- Developed user-friendly guides and resources, simplifying complex information for non-technical users.
- Consistently exceeded customer expectations by delivering personalized service tailored to individual needs.
- Collaborated with cross-functional teams to develop innovative solutions for complex technical problems.
- Delivered comprehensive training sessions for new staff members, ensuring a thorough understanding of company procedures and tools.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
Technical Support Specialist (SME)
Vodafone
04.2015 - 06.2017
- Vodafone Ireland: CCB Operations (Web Chat, Consumer Complaints & Resolution, Customer Retention, Porting & Switching Networks, Tech Support, and Network Diagnostics Management)
- Vodafone at Home (VAH): Pilot Project - SME; Tech Sales and Support Lead, Troubleshooting, Business Process Optimization, Workflow Management.
- Innovator/Author of ATHENA (An intelligent navigation tool) formulated for new executives to familiarize themselves with the VAH framework, technical keywords & their definitions, and the overall VAH ecosystem.
- Recorded and maintained relevant notes for each client and work order.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
Education
Associate’s Degree - Computer Systems Networking And Telecommunications
Albright Institute of Business And Language
Adelaide, South Australia, Australia10-2023
Master’s Degree - Information Technology - Business Administration
James Cook University Brisbane
Brisbane, Queensland, Australia05-2020
Post Graduate Diploma - Computer Programming, Specific Applications
GLS University
Ahmedabad, Gujarat, India11-2017
Bachelors of Commerce - BCom, Business Administration And Management
R.J Tibrewal Commerce College
Ahmedabad, Gujarat, India04-2014
Skills
- Process improvement strategies
- Complex problems analysis
- Contract negotiation
- Business process re-engineering
- Multidisciplinary collaboration
- Business development
- Business planning
- Process improvement
- Interpersonal communication
- Project planning and development
- Customer relationship management (CRM)
- Data analysis
- Project leadership
- Operational efficiency
- Operations oversight
- Workflow optimization
- Decision-making
- Problem-solving
Certification
- Professional Communications Competencies.
- Developing your Memory and Concentration.
- Personality Development for the Youth.
- Build AI Dashboards using Microsoft Power BI.
- Prompt Engineering Professional.
- Master of AI Tools & ChatGPT Expert.
Timeline
Business Analyst Intern
Unified Mentor
02.2025 - Current
Operations Manager
Astron Energy
11.2023 - 09.2024
Assistant Store Manager
Peregrine Corporation
06.2023 - 11.2023
IT Support Engineer
Concentrix
02.2023 - 04.2023
Technical Support Consultant
Tech Mahindra
06.2021 - 04.2022
Technical Support Specialist (SME)
Vodafone
04.2015 - 06.2017
Associate’s Degree - Computer Systems Networking And Telecommunications
Albright Institute of Business And Language
Master’s Degree - Information Technology - Business Administration
James Cook University Brisbane
Post Graduate Diploma - Computer Programming, Specific Applications
GLS University
Bachelors of Commerce - BCom, Business Administration And Management
R.J Tibrewal Commerce College
Similar Profiles
Vishal Vinod NairVishal Vinod Nair
Data Science Intern at Unified MentorData Science Intern at Unified Mentor
MAYANK JHAMAYANK JHA
Data Analyst Intern at UNIFIED MENTORData Analyst Intern at UNIFIED MENTOR
Tadanki Lakshmi AmulyaTadanki Lakshmi Amulya
Data Analyst at Unified mentorData Analyst at Unified mentor