Mrunal Narola

· Responsible for increasing market penetration and developing market segment

· Developed comprehensive sales plans for achieving annual targets and driving business growth.

· Oversaw key account management, building lasting relationships with clients to secure repeat business.

· Managing RFP along with development of new accounts

· Developing TA and Event planner segment, which helped in filling business for the hotel

· Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.

· Coordinating with NSO and GSO by offering leads and source and support for group business

· Collaborate with the Revenue team to develop and implement sales strategies that align with the hotel's overall business objectives.

· Implemented successful lead generation campaigns that resulted in increased prospect inquiries and conversions.

· Lead and manage the sales team, providing guidance, training and motivation to achieve sales targets.

· Mentored team members, providing guidance on best practices and professional development opportunities. Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

· Implemented systems and procedures to increase sales.

· Collaborated with upper management to implement continuous improvements and exceed team goals.

· Managed and motivated sales team to increase revenue 150% in 1 year.

· Collaborate with event planning and catering teams to promote and sell meeting spaces, banquet services, and conference facilities.

· Work closely with other departments such as operations, reservations, and customer service to ensure a seamless guest experience.

· Organized and attended trade shows, conferences, and networking events to expand company visibility within the industry.

· Managing and running entire hotel

· Create brand presence and positioned correctly within the market

· Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.

· Meeting key business influencers

· Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.

· Negotiated favorable contracts with vendors for reduced costs and improved service quality.

· Oversaw supply chain functions to verify inventory levels and budget adherence.

· Increased company revenue by creating and streamlining processes, implementing cost-saving measures.

· Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.

· Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.

· Improved project efficiency with strategic planning, resource allocation, and time management practices.

· Monitored expenditures to mitigate risk of overages.

· Monitored daily cash discrepancies, inventory shrinkage and drive-off.

· Raised property accuracy and accountability by creating new automated tracking method.

· Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

· Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.

· Optimized staff performance by designing comprehensive training programs tailored to individual needs.

• Implemented efficient CRM systems to track leads, manage customer interactions, and streamline the sales process.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Cultivated long-term partnerships with key industry influencers, strengthening the company''s credibility in the marketplace.
• Prepared sales presentations for clients showing success and credibility of products.
• Established new distribution channels, expanding the company''s reach into untapped markets.
• Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
• Conducted market research to identify potential areas of growth for future product development initiatives.
• Developed and managed a high-performing sales team in RSO, providing regular coaching and training to enhance their skills and performance.
• Aligned Sales and Marketing teams under common goals to ensure consistent messaging throughout all materials and touchpoints with customers.
• Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
• Boosted company''s brand visibility through targeted advertising campaigns and social media engagement.
• Optimized digital marketing efforts through SEO improvements, PPC campaigns, email marketing initiatives, resulting in increased web traffic and lead generation.
• Spearheaded trade show participation to showcase products and services, generating valuable leads and networking opportunities.
• Managed sales promotions and marketing strategies on major social media sites.
• Planning and Promoting F&B and SPA promotion activities of special occasion, creating special packages
• Sourced advertising opportunities to place adverts in press and social media.

· Managed key accounts of the hotel with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

· Built relationships with customers and community to establish long-term business growth.

· Achieved sales goals by cultivating and securing new customer relationships.

· Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

· Negotiated contracts with clients, ensuring the best pricing and terms for company profitability.

· Increased sales revenue by developing and implementing effective sales strategies.

· Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.

· Attended industry events and conventions to expand sales opportunities.

· Maintained ethical and positive working environment to reduce turnover and promote high retention rates.

· Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

· Drove sales by developing lakh rupees contract of sales.

· Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

· Assisting DOSM for planning strategies on a monthly basis along with forecasting

· Assisting Marcom and DOSM for planning of various marketing activities

• Pre-opening Hotel
• Responsible for market penetration and developing the business market
• Responsible for preparing the budget for the hotel and P&L of the Sales and Marketing department
• Strategies planning and implementing with incorporation to SOP of the company for business growth
• Monitoring Market Trend / Competitor Analysis, keeping track of movement of competition set of hotels
• Overview of OTA and GDS activities with coordination with FOM
• Planning F&B promotion activities of special occasion to increase business in corporation with F&B department
• Handling Local Sales Team and Coordinating with RSO offices all across India, travel plans to major markets to maximizing business through different strategies
• Coordination with the entire operation department for better guest service
• Encouraging more enrolment in guest loyalty programs
• Achievements: Individually contributed around a sale of close to 45% in terms of revenue
• Was awarded Jet airways Crew business for the hotel contribution 24% of occupancy for 2 years.

• Start and develop the Gujarat RSO in Ahmedabad
• Identified and develop business opportunities and provided monitored sales
• Negotiated contracts / rates with new corporate clients and TA
• Providing timely assistance and service to clients
• Maintain relationships with key travel agents and corporate clients
• Kept agents and corporate communicated with company updates and guidelines
• Achieved sales targets by tactic sales.

• Responsible for market penetration and developing the business market
• Responsible for preparing the budget for the hotel and P&L of the Sales and Marketing department
• Strategies planning and implementing with incorporation to SOP of the company for business growth
• Monitoring Market Trend / Competitor Analysis, keeping track of movement of competition set of hotels
• Overview of OTA and GDS activities with coordination with FOM
• Planning F&B promotion activities of special occasion to increase business in corporation with F&B department
• Handling Local Sales Team and Coordinating with RSO offices all across India, travel plans to major markets to maximizing business through different strategies
• Coordination with the entire operation department for better guest service
• Encouraging more enrolment in guest loyalty programs
• Achievements: Individually contributed around a sale of close to 45% in terms of revenue
• Was awarded Jet airways Crew business for the hotel contribution 24% of occupancy for 2 years.

• Meeting corporate on regularly basis for the purpose of reservation of rooms as well as conferences
• New package and F&B promotion activities
• Coordinating with FOM and F&B on promotion of events during weekends
• Planning corporate and travel agent meetings
• Contributed in Budgeting of Hotel
• Achievement: Promoted as Dy
• Sales Manager within 1 year.