Mrunali Gadave
Senior Executive
B 903 Namrata Gloria Chandrabhaga Corner, Mukai, Ravet
Summary
Multi-talented Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
7
7
years of professional experience
3
3
Languages
44
44
years of post-secondary education
Work History
Senior Executive, Operations (Voice Process)
WNS Pvt Ltd Magarpatta, Pune
Pune
04.2022 - 12.2022
- A Quick learner and ability to grasp new concepts quickly
- Has Leadership qualities along with being a team worker.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Executed billing tasks and recorded information in company databases.
- Compiled and submitted weekly and monthly reports to management for review.
- Maintained accurate records of customer payments.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Senior Executive, Customer Service Advisor
Vodafone India Services Private Limited
Pune
01.2021 - 11.2021
- Described product highlights and benefits to help guide purchasing decisions.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Sr. Representative
Concentrix India Pvt Ltd
Bangalore
06.2017 - 08.2020
- Resolved issues through careful research and follow-up with customers.
- Interacted with customers regularly to maintain and enhance relationships.
- Answered questions quickly via email or return phone call within [Number]-hour period.
- Trained newly hired employees on company policies and procedures regarding diverse situations.
- Understood each target customer's business model, mapped out organization, and identified unique technology needs.
Customer Support Associate
eMart Solutions Pvt. Ltd
Bangalore
02.2016 - 05.2017
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Assisted sellers with platform requirements for renewals and upgrades.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
BE - Information Technology (IT
Dr Daulatrao Aher College of Engineering
HSC - undefined
Shivaji Junior College
SSC - undefined
Shivaji High School
Skills
Growth planning
undefinedTimeline
Senior Executive, Operations (Voice Process)
WNS Pvt Ltd Magarpatta, Pune
04.2022 - 12.2022
Senior Executive, Customer Service Advisor
Vodafone India Services Private Limited
01.2021 - 11.2021
Sr. Representative
Concentrix India Pvt Ltd
06.2017 - 08.2020
Customer Support Associate
eMart Solutions Pvt. Ltd
02.2016 - 05.2017
BE - Information Technology (IT
Dr Daulatrao Aher College of Engineering
HSC - undefined
Shivaji Junior College
SSC - undefined
Shivaji High School
Date of birth
31st July 1992
Date of birth
31st July 1992
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