Mrunali Iyengar

• Represented Janitri to clients, facilitating trainings, and collaborating with cross-functional teams to provide comprehensive support in marketing, production, and sales.
• Ensured sales organization compliance with corporate standards for maintaining customer personal information, sales records, and validation reports.
• Managed end-to-end CRM for efficient lead generation tracking.
• Coordinated with sales team to monitor Monthly and Annual Revenue Returns, event burn rates, lead generation metrics, customer conversion ratios, and Return on Investment (ROI) across multiple channels.
• Led comprehensive event marketing strategies, handling coordination, payments, and participation for Janitri.
• Managed procurement and dispatch processes for products both domestically and internationally by liaising with sales, marketing, account, and production teams to ensure timely deliveries.
• Facilitated investor engagement by aligning sales teams with leads generated from marketing and event campaigns. Managed stakeholder data across various channels.
• Supported marketing campaigns by collaborating with Regulatory Affairs to provide necessary documents for sales team.
• Handled Order tracking, management, and government tender processes
• Successfully drove new product lines to increase annual profits by 30%

• Reviewed completed reports for proper formatting, grammar, and sentence structure.
• Transcribed audio content related to Client systems, ensuring accurate and timely conversion of spoken information into written text.
• Maintained high standards of transcription quality, consistency, and adherence to specific guidelines provided by Client.
• Reviewed and proofread transcriptions to guarantee accuracy in technical terminology, product descriptions, and industry-specific jargon.
• Managed deadlines effectively, consistently delivering completed transcriptions within specified timeframes.
• Collaborated with Sprinkler team to clarify any ambiguous audio or terminology, ensuring final transcriptions met required standards.
• Adapted to different audio formats, accents, and speech patterns while transcribing content related to various aspects of Client systems.

• License Administration: Manage entire lifecycle of licenses, including creation, renewal, modification, and termination. Ensure compliance with licensing agreements and terms.
• Contract Management: Review, negotiate, and execute licensing agreements with clients, partners, or vendors. Coordinate with legal teams to ensure contracts align with company policies and goals.
• Communication and Collaboration: Liaise between different departments such as sales, legal, finance, and product development to ensure a cohesive understanding and implementation of licensing terms and conditions.
• Data Management: Maintain accurate records and databases of all licensing agreements and related information. This might involve using software or systems for efficient tracking and reporting.
• Customer Support: Address inquiries or issues related to licensing from clients, ensuring prompt and satisfactory resolutions.
• Analysis and Reporting: Generate reports and analyze data related to licensing metrics, such as usage patterns, renewal rates, or revenue generated from licenses. Provide insights to support strategic decision-making.
• Process Improvement: Identify opportunities for streamlining licensing processes, implementing best practices, and improving efficiency in managing licenses.
• Training and Education: Conduct training sessions or create materials to educate internal stakeholders on licensing policies, procedures, and updates

• Insightful Reporting: Generated weekly, bi-weekly, and monthly reports delivering pivotal insights to clients in visually compelling, graphical format, enhancing data comprehension.
• Client Engagement and Progress Communication: Initiated and managed regular client calls to communicate ongoing progress and proposed strategies for continuous improvement, fostering strong client relationships.
• Proactive Data Forecasting: Proactively forecasted data trends to preemptively devise effective solutions for potential future challenges, ensuring proactive and strategic planning.

• Managed Diverse Portfolio of Home Loan Accounts: Oversaw portfolio comprising both 1st and 2nd lien home loan accounts undergoing foreclosure, ensuring comprehensive management throughout process.
• Facilitated Seamless Communication and Coordination: Orchestrated efficient communication and collaboration with Foreclosure Courts, Attorneys, and Counties nationwide. This streamlined default servicing, enhancing effectiveness during foreclosure phase.
• Ensured Adherence to Quality Standards: Conducted rigorous quality control assessments on critical process activities, guaranteeing strict adherence to established standards.
• Maintained Precise Records: Maintained meticulous records covering daily attendance, scheduled breaks, monthly refreshers, and huddle sessions, ensuring comprehensive documentation of team activities.
• Generated Critical Daily Reports: Produced and analyzed daily reports crucial for production purposes, empowering informed decision-making within workflow.
• Facilitated Ongoing Team Updates: Conducted regular refreshers and huddle sessions to disseminate new developments and information among team members, ensuring a consistently well-informed and cohesive team.
• Delivered Comprehensive Training: Developed and executed comprehensive training sessions on Mortgage and Foreclosure processes, effectively onboarding and educating new team members.

I started my career as a Associate and with exceptional performance I was promoted as a Subject Matter Expert within 6 months of my tenure. As a Subject Matter Expert, I played a pivotal role in addressing and resolving escalated issues, acting as a bridge between our team and clients.

• Conducted Operations Round Interviews: Facilitated operational round interviews, mentored new team members, and monitored their progress to ensure seamless integration into team.
• MIS Reports: Generated reports detailing findings and recommendations.
• Managed Escalated Credit Card Holder Calls: Efficiently handled escalated inbound calls from credit card holders, addressing their queries, requests, and complaints with a focus on swift and satisfactory resolutions.
• Resolution of Customer Issues: Addressed escalated issues from both corporate and regular customers, ensuring prompt and effective resolution to enhance customer satisfaction.
• Outbound Sales Initiatives: Executed outbound calls to promote products and drive upselling activities, contributing to sales growth and customer engagement.
• Daily Escalation Handling and Support: Led management of daily escalations and complaints, offering support to floor supervisors to ensure timely resolutions and maintain operational efficiency.
• Assistance during High Call Volumes: Provided crucial support to floor agents during high call volumes, offering guidance on complex product and process inquiries, ensuring consistent service quality.
• Performance Monitoring and Feedback: Monitored team members' calls to gauge performance and quality, delivering constructive feedback to foster continuous growth and improvement within team.