Mrunali Kadam

• Core Banking System (CBS) & NBL.
• Spearheaded a 20+ member QA team for CBS deployment, overseeing test planning, resource allocation, peer reviews, and defect triage, ensuring efficient delivery cycles.
• Delivered over 900 transactions to production with zero critical defects by driving quality ownership and cross-functional collaboration.
• Led Root Cause Analysis (RCA) efforts for post-production issues, enabling long-term quality improvements and defect prevention strategies.
• Directed testing initiatives for Currency Chest and Loan modules, managing product setup, disbursement workflows, NPA classification, collateral management, and EOD/SOD processes.
• Championed regression test planning focused on NPA and loan modules, ensuring backward compatibility and functional stability.

• Hired for a pilot project in nbn™ Gemini – HFC Activations.

• Serving HFC Activations from last 4 years as an Information Process Specialist.

• Have been a Floor Support also for some time.

• Have also barged in calls for OJT Associates to help them come up the learning curve.

• Got cross skilled for 5 different technologies.

• Worked on excel files on a daily basis.

• Done a reporting work too for a while as per the process requirement.

• Worked as a Senior Technical Support for nbn (Optus).

• Promoted as a Subject Matter Expert and handled a team for a year.

• Promoted as a TIO (Ombudsman) for 8 to 9 months.

• Multi-Tasking and effective communication across and within team.

• Providing Technical Support

• Handling process of ATM Machine for (STATE BANK OF INDIA) all over INDIA.

• Monitoring ATM process

• Dispatch call to the concern CIT as per the problems.

• Escalating the call to CIT as per the problems to resolve it in TAT of 2hours.

• Work on MS-Excel, MS-Outlook, Windows Live Messenger and on CISCO Calls to coordinate with the Customers (Branch Persons and CIT)

• Looking after technical issues for ATM Down, Cash Dispenser, Card Reader, Receipt Printer, Journal Printer and Cash Out.

• Handling Team.

• Multi-Tasking and effective communication across and within team.

• Escalations with CIT & CE

• Reports generation End of Day.