Mrunali Mahesh Mirajkar

Invoicing & Accruals

• Ensuring timely generation of Sales Invoice as per agreed term in contract.
• Timely generation of Credit Notes as per approval Matrix
• Tracking of Invoice submission on Customer Portal
• Maintaining Invoice/Credit note Tracker.
• Preparation and posting Unbilled Entries
• Prepare and publish weekly unbilled tracker.
• Reply to queries raised by Operations/Customer
• Resolving Internal/External disputes
• Governance of SLA and KPI’s

Cash Application

• Ensuring payment is allocated in system as per bank statement.
• Raise queries to Manager and business in case of any discrepancy noticed related to remittance or on account payment.
• Reconciliation of Onsite cash collection and deposited in bank accounts.
• Ensure all unallocated cash is reconciled and cleared prior to month end.
• Ensure Remittance in Transit entries are posted during Month end.
• Follow-up with Operations/Customer on Open credits
• Reconciliation of Customer ledger and resolving disputed Items

Reporting

• Preparing Provision for doubtful debt entries.
• Preparing monthly aging report for respective regions and customer.
• Preparing dashboard data for presentation to stakeholder
• Scheduling monthly governance call with Onshore team to discuss process updates, volume, and open issues.
• Successfully implemented 5 automation/process improvement projects within 6 months, resulting in improved accuracy and efficiency.
• Led transition of AR processes (Demand Letter and Statement of Account) ensuring smooth handover and process stabilization.
• Awarded “Best Team” recognition for driving excellence and process improvement within the O2C function.
• Created, maintained, and obtained sign-off for Standard Operating Procedures (SOPs) – including yearly SOP reviews and SOPs for new process transitions
• Supervised day-to-day team deliverables to meet performance, quality, and service expectations.
• Improved onshore satisfaction by addressing and resolving challenges.
• Conducted employee performance evaluations, providing constructive feedback for growth and development..

• Handling Billing and Cash Application with daily production targets
• Creating invoices & customer as per request received
• Preparing monthly, weekly, and daily reports for management review
• Blackline Reconciliations to ensure financial accuracy
• Managing client queries via Zoho
• Primary Contact person for client in case of any escalation or urgent request
• Serving as Single Point of Contact (SPOC) for ISO audits
• Monitoring BOT work with Quality check within team mates
• Allocating daily tasks and ensuring SLAs are met consistently
• Conducting training sessions for new team members to ensure seamless onboarding
• SLA Reporting to ensure timely processing of invoices and payments
• Addressing supplier queries promptly to maintain positive relationships
• Conducting quality checks to uphold transaction accuracy and compliance
• Providing analytical insights to support strategic decision-making

• Invoice & Customer Creation
• Helpdesk Queries
• Analyzing duplicate payment
• Working on AR Aging Report
• Refresher Training provided within teammate as & when required

• Journal Entries
• Invoice Creation
• Managing Petty Cash
• All admin works
• Excise return filling
• TDS Payment
• Posting payment and analyzing aging of invoices
• Following up of payment
• Handling customer/supplier queries

• Handling Payments & Making Receipts
• Dealing with RTGS & NEFT Transactions
• Handling Outward Cheques
• Making Pass Book Entries
• Opening New Accounts
• Interbank Transfer Transactions