Mrunalini Shinde

• Developed and implemented corrective actions to bring business areas in line with standards.
• Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
• Prepared working papers, reports and supporting documentation for audit findings.
• Consulted clients on internal control systems development and audit program improvements.

. Daily Follow up

· Enquiry Punching

· GDMS Booking & Retail

· Maintain Purchase Order & Stock Reports

· Fresh Stock Allocation

· CSD Invoice

· Test Drive Punching

· Order Purchase

• Collected and reported monthly expense variances and explanations.
• Researched technical tax issues to define tax effect or impact of certain tax positions.
• Maintained integrity of general ledger and chart of accounts.

· Submission Of all Corporate & Discounted (Offer) related Documents In SAM.

· Generate All MIS related reports, Maintain data in Excel with V-Lookup, Pivot ETC.

· Resolve all GDMS related Issues, Handling queries from over Locations via E-Mails and Telephone, etc.

· Establishing business relationships with customers .

· Informing customers about new scheme and product of the organization.

· Keeping in touch with the customer through call and mails.

· Taking feedback from customer regarding service and after sales service through call.

• Monitored brand and content consistency across digital channels.
• Worked with team to resolve technical issues when posting, customizing and adjusting content or applications.
• Oversaw development and implementation of improvements to support network operations.
• Managed life cycle replacement of hardware and software.
• Coordinated secure system access of users to various department systems and platforms.
• Created graphics using Ms Offie and share on Email

• Handled complaints and questions, and re-directed calls to other team members.
• Kept reception area clean and neat to give visitors positive first impression.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered incoming calls, directing clients to individuals addressing specific needs.
• Promoted maintenance of professional and courteous customer interactions across reception personnel.
• Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Acted as first point of contact and set appointments for prospective clients.

• Maintained inventory for back-office supplies, computers and work-stations.
• Developed and updated calendars to schedule team and customer meetings.
• Produced reports, contracts and correspondence using various software.
• Organized company functions and events to improve employee morale.
• Reviewed reports produced by accounting department to assess organization's financial health.
• Improved employee and client retention rates through active communication and problem-solving efforts.
• Received purchase orders and processed invoices for payment.