Conducted data-driven analyses on over 700 samples, with a 95% accuracy rate, leveraging methods to pinpoint critical issues and align solutions with customer requirements.
Collaborated with cross-functional teams to optimize service delivery processes, resulting in faster turnaround times, and improved client satisfaction.
Led internal quality audits and investigations under ISO 17025 standards, ensuring regulatory compliance with UKAS.
Compiled and presented analytical reports to senior leadership, enabling data-driven decision-making, and fostering a culture of transparency and accountability.
Streamlined workflows, reducing bottlenecks by implementing continuous improvement techniques, and data-backed process enhancements.
Sales Associate
Next Retail UK
09.2023 - 12.2023
Identified and built strong customer relationships by understanding needs and offering tailored recommendations.
Demonstrated problem-solving in a fast-paced environment, addressing customer concerns, and making quick decisions under high pressure.
Collaborated closely with team members to meet sales targets, honing communication skills, and an ability to coordinate with diverse stakeholders.
Managed multiple responsibilities (till operations, inventory management, customer service) simultaneously, reflecting adaptability and resilience in fast-paced environments.
Research Associate Intern
All4life
07.2023 - 09.2023
Conducted comprehensive literature reviews, compiling data on efficacy, safety, and quality.
Executed in-depth market research and competitive analysis, identifying consumer trends.
Produced detailed meta-study reports, and effectively communicated key takeaways to leadership.
Synthesized findings from multiple sources to generate actionable insights for cross-functional teams.
Developed proficiency in GMP principles, ensuring compliance with regulatory standards, and contributing to high-quality research outputs.
Reception Assistant - Part Time
Hilton Metropole Birmingham
05.2022 - 10.2022
Greeted visitors entering the hotel to determine the purpose of their visit, and handled room check-in check-out
Updated and recorded guest or client information to maintain documentation.
Answered incoming calls and transferred them to the appropriate departments or personnel.
Prepared meeting rooms prior to events or meetings taking place in the facility.
Research Associate
University of Birmingham
05.2022 - 09.2022
Led a data-driven research project, maintaining and analyzing six distinct sample groups to derive meaningful insights
Managed project timelines and milestones, ensuring detailed documentation, compliance with Good Laboratory Practices (GLP), and clear progress reporting to cross-functional teams
Demonstrated strong analytical and critical thinking skills and effective communication with relevant stakeholders