Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Timeline
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Mruthunjaya Bhushanaboina

Program Analyst
Hyderabad,TG

Summary

Program Analyst with demonstrated knowledge in various project management disciplines. Experienced in leading cross-functional teams, and managing strategic level projects. Skilled in collaborating with Program Managers and Executive Leadership to develop long-range strategic plans while delivering operational efficiency and enhanced customer satisfaction. To exceed expectations as a Program Supervisor by fostering a culture of growth and development.

Overview

7
7
years of professional experience

Work History

Program Analyst

UBER
Hyderabad, India
10.2019 - Current
  • Planned the delivery of the overall program and its activities in accordance with the mission and the goals of the program, developed new initiatives to support the strategic direction of the program.
  • Handling end-to-end management of project deliverables like build/edit Maps data, creating datasets that enable places on catalog management across EATS and UberEats compliance other various products, validation projects for Merchants, etc.
  • Partnered with program managers, Tech Teams, and stakeholders to manage the vendor teams independently and influence key decisions on planning and delivery.
  • My key roles are assisting the various dotted line managers with the daily tasks, ensuring high-quality deliverables within the agreed SLAs, and also independently owning a few of the tasks.
  • Regularly connect with the stakeholders and review the expectations and gather data on current issues, identify gaps, and work out resolutions to mitigate the risks. Taking initiatives and recommending best practices for the overall process.
  • Liaised with other managers to ensure effective and efficient program delivery.

Product Risk Specialist

UBER
Hyderabad, India
02.2019 - 09.2019
  • Single handedly developed a process on JIRA as an escalation tool to effectively manage escalations coming from different channels to the U4B Risk team.
  • Created and define business level metrics from the scratch for Uber leadership which influenced various programs.
  • Proactively scaled up the logic to capture post-approval fraud, exploring region-wise fraud which led to the saving USD.
  • TEAM LEADER - (TEAM SIZE - 40).

Data Specialist

Client Google
Hyderabad, India
02.2016 - 02.2019
  • Extensive work on Reports, Presentations on MS Office,Spreadsheet/Presentation and SQL queries.
  • Create reports on productivity, quality trends for the project providing constructive and timely feedback.
  • Responsible for managing reports on incentive of associates (60+ members) on a monthly basis.
  • Analytical reports on progress/status of the project and scope of improvements and drawbacks.
  • Daily/Weekly sync with client/stakeholders on project progress and efficiency.
  • Maintain TAT for all client requirements and specifications.

Data Analyst

GLOBAL LOGIC
Hyderabad, India
02.2014 - 02.2016
  • Working on 100% confidence in the tool, where changes made in the database go live the very next instant i.e.
  • Making changes to the front end scanner client.
  • Working with the Escalations team to provide regular feedback to the Ops and update policies reflecting current trends.
  • Weekly meeting with the Higher Management to discuss newer policies that the team needs to be aware of regular Policy refreshers to Ops that are lacking on policy/process knowledge.

Education

B TECH - EEE

JNTU

MBA - undefined

OSMANIA UNIVERSITY

Skills

Project Management

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Additional Information

  • AWARDS , 2017 Best Team Lead in the Map Making process for the year 2017 Super superlative award for Ground Truth process problem-solving LLC 2018 Best Team Lead in the Map Making process for the year 2019 Best Employee Award

Accomplishments

  • Collaborated with team of 3 in the development of Eats compliance.
  • Supervised team of 15 staff members.
  • Documented and resolved Eats compliance validation process which led to 48hr of time saving.

Timeline

Program Analyst

UBER
10.2019 - Current

Product Risk Specialist

UBER
02.2019 - 09.2019

Data Specialist

Client Google
02.2016 - 02.2019

Data Analyst

GLOBAL LOGIC
02.2014 - 02.2016

MBA - undefined

OSMANIA UNIVERSITY

B TECH - EEE

JNTU

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Mruthunjaya BhushanaboinaProgram Analyst