Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MS Abhiram

Banglore

Summary

1.5 years as a cloud operations engineer with experience in IT Infrastructure and hosting-based support environments Customer-oriented professional with intense cloud operation experience with advanced skills in managing cloud infrastructure and optimizing deployment processes.

Experienced in automation, monitoring, and troubleshooting to ensure seamless operations and high system reliability. And striving to work with an organization that supports growth mindset.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Cloud Operations Engineer

SAP
07.2023 - 12.2024
  • Experienced in setting up new data centers (DC) and applications for load balancing.
  • Proficient in creating and managing database systems, including SAP HANA.
  • Successfully executed organizational migrations, transferring customer data from source systems to target environments.
  • Hands-on expertise in deploying application patches and version updates using Jenkins and GitHub.
  • Skilled in creating datastore bindings post-application deployment through SDK tools.
  • Configured platform domains and SSL host setups to route traffic seamlessly to customer domains.
  • Set up agent machines for secure connectivity between on-premises infrastructure and SAP cloud application services.
  • Monitored system health and performance using tools like top, free, df, and uptime.
  • Handled file system and disk space issues, such as clearing logs, checking mount points, and extending LVM partitions under guidance.
  • Restarted services and troubleshooted common service failures (systemctl restart, chkconfig, service status).
  • Responded to and resolved tickets related to system access, permissions, and service failures.
  • Followed SOPs (Standard Operating Procedures) for server reboots, patching assistance, and system maintenance.
  • Provided first-level support for RHEL 7.5 and 6.2 servers, including user access issues, basic system errors, and service restarts.
  • Escalated complex issues to L2/L3 support teams with proper documentation of troubleshooting steps taken.
  • Managed SSL certificate renewals for critical Line of Business (LOB) applications.
  • Monitored application health and node traffic using Kibana and centralized dashboards like Grafana.
  • Addressed and resolved customer queries and technical issues via ServiceNow.
  • Managed S3 bucket user access by implementing least-privilege policies and configuring access controls.
  • Conducted user management tasks, including adding users, creating tenants, and configuring JDBC application connections.
  • Efficiently handled outage management and implemented preventive measures to minimize downtime.
  • Authored comprehensive Wiki documentation to enhance procedural understanding and knowledge sharing.
  • Analyzed and adapted to changing customer requirements for customized environment setups.
  • Set up sandbox and production schemas tailored to customer needs.
  • Strong working knowledge of DevOps tools such as GitHub, Jenkins, and Postman.
  • Hands-on experience with AWS and Azure cloud platforms for deployment and operations.
  • Streamlined incident management processes to reduce downtime and improve response times for critical business applications.
  • Participated in on-call rotations, providing expert-level support for high-priority issues outside standard working hours.

Education

MCA -

Himalayan University
2022

Skills

  • Monitoring Tools
  • Proficient in using ServiceNow, BCP, JIRA, Cloud Reporting, and GMP
  • Orchestration Tools
  • Hands-on knowledge of Docker Swarm for container orchestration
  • Version Control Systems
  • Experienced with GIT and GitHub for version control and collaboration
  • Cloud Technologies
  • Working knowledge of AWS and Azure, including:AWS Services: IAM, EC2, S3, ECS, RDS, Route53, CloudWatch, SNS
    Cloud migration strategies and best practices
    Creating and managing resources such as IAM roles, virtual private clouds (VPC), S3 buckets with versioning, and EC2 instances
  • Container Management
  • Skilled in Docker for containerization and management
  • Database Management
  • Proficient in SAP HANA
  • Operating Systems
  • Strong experience with Linux (Red Hat, Ubuntu) and Windows environments
  • CI/CD Tools
  • Hands-on experience with Jenkins, Putty, WinSCP, and PyCharm
  • Linux Administration
  • Familiarity with Linux basic commands and file permissions
  • Expertise in group administration, job scheduling using Crontab, FTP, and NFS
  • Knowledge of partitioning hard disks, creating and managing LVM
  • Installing and managing applications using YUM or RPM repositories
  • Experience in virtual installation of Red Hat OS using VMware
  • Experienced in installing, configuring, and managing RHEL 75 and 62 environments
  • Proficient in user and group management, including LDAP authentication and role-based access control (RBAC)
  • Expertise in LVM (Logical Volume Manager), disk partitioning, and filesystem management (XFS, EXT4, etc)
  • Strong knowledge of package management using YUM and RPM for software installation and updates
  • Key Skills
  • Exceptional customer service and support
  • Proficient in creating and managing cloud-based and virtualized environments
  • Knowledge of virtualization technologies (VMware, and Docker) for managing RHEL-based virtual machines
  • Expertise in network configuration, troubleshooting, and services management (DNS, DHCP, NFS, FTP, SSH)
  • Courses Completed
  • DevOps
  • Linux
  • SQL (Oracle)
  • Python

Certification

  • AZ-900, Microsoft Azure
  • CLF-C02, AWS Amazon

Timeline

Cloud Operations Engineer

SAP
07.2023 - 12.2024

MCA -

Himalayan University

Similar Profiles

CREATE PROFILE
MS Abhiram