M S AGASTIN
Chennai
Summary
Accomplished Telecommunications Delivery Lead with extensive experience in project development and stakeholder management. Proven success at Tata Communications and Transformation Services, with a strong track record of delivering complex projects on time. Skilled in building solid client relationships and managing tight schedules for seamless network deployment. Specializes in wireless communication systems and effective communication, consistently driving project milestones and enhancing service levels.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Delivery Lead - Access
Tata Communication and Transformation Services
Chennai
09.2022 - Current
- Building mobile network transmission service via project management techniques for end-to-end completion.
- Efficiently managed workspace for seamless build progression with 3rd party partners to achieve project milestones.
- Monitored progress of installations to address issues impacting timelines.
- Liaise with stakeholders for build failures and resolving to complete the scheduled sites in the next visit.
- Raising FER for completed sites and Stock ordering of equipment for scheduled sites to complete the installation
- Provide cross-functional administrative support to the Field Engineers/TST Engineer via Microsoft teams
- Achieved promotion to Delivery Lead, managing Access and Scheduling operations.
- As a Delivery Lead my roles and responsibilities are
- Collaborated with onshore site providers and landlords to secure access approvals.
- Preparing risk assessments and method statements, ensuring all documents are clear, and submitting them to the site providers.
- Obtaining client approvals for purchase orders and authorizing engineer visits to sites that require a PO for attendance.
- Managing various third-party portals to sign in to sites and obtain access approvals. Additionally, receiving training for airport sites, where access requires specific certifications, and liaising with airport officials to secure access approvals.
- Managing customer relations for network deployment, forecasting site requirements, and ensuring project completion within the set timelines. Additionally, facilitating quick access approvals for priority sites, ensuring all necessary documents are in place. Also, maintaining engineers' training certificates and aligning them with the appropriate sites where they are listed, ensuring they can complete the tasks efficiently.
Associate Team Leader
Tech Mahindra
Chennai
01.2021 - 09.2022
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Developed weekly, monthly, quarterly reports on team performance.
- Set specific goals for projects to measure progress and evaluate end results.
- Assigned tasks to individual team members based on their strengths and abilities.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Resolved escalated customer issues in a timely manner, utilizing problem solving skills to provide solutions that satisfied customers' needs.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Developed team members through one-on-one coaching and escalated call management.
Testing & Commissioning Engineer
M/S Moxietek E&I Services
Chennai
03.2019 - 10.2020
- Discussed engineering projects and products with both clients and other engineers.
- Provided technical expertise on product design issues related to electrical components or systems.
- Conducted tests on electrical systems and equipment and reported results.
- Inspected, diagnosed and troubleshot crossing electronic equipment, devices and structures and determined appropriate repairs for remediation.
- Created manuals and instructions regarding operation of electrical equipment and systems.
- Calibrated and updated electrical systems to improve performance.
- Created detailed work instructions for performing various types of electrical tests.
Education
B.E - Electrical and Electronics
Jeppiaar Engineer College
Tamilnadu05-2018
Skills
- Project development
- Project tracking
- Strong client relations
- Stakeholder management
- Scheduling coordination
- Issue resolution
- Delivery management
- Service level agreements
- Wireless communication systems
- Effective communication
- Networks
- Project planning
Affiliations
- Worked with various stakeholders onsite to gather requirements in overlapping systems, process, and procedures (India-UK hours)
- Collaborated with the team to deliver the requirements in a timely manner.
- Skillfully navigated through interpersonal conflicts and quick to resolve blockers.
- Demonstrated excellence in analyzing and brainstorming critical production issues with a better approach to overcome the issue.
- Took ownership of support team process and oversaw the resolution of Critical issues.
Certification
- Informatica
- Auto Cadd
Accomplishments
- Received the Hi5 Award for maintaining 100% integrity across all metrics, as well as demonstrating strong ownership and accountability.
- Received the Xtra Mile Award for providing support as a BCP resource during the flood and cyclone crisis.
- Received the Hi5 Award for successfully arranging access to critical sites.
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Beginner (A1)
A1
TOOLS
- Site tracker, Sales force,ODO, BOT,Crammer,SID,Siterra
- Arqiva, CellCM,SAM,Shared Access, Heathrow,Wireless infrastructure,AP wireless,LSH, Freshwave.
Timeline
Delivery Lead - Access
Tata Communication and Transformation Services
09.2022 - Current
Associate Team Leader
Tech Mahindra
01.2021 - 09.2022
Testing & Commissioning Engineer
M/S Moxietek E&I Services
03.2019 - 10.2020
- Informatica
- Auto Cadd
B.E - Electrical and Electronics
Jeppiaar Engineer College
Similar Profiles
RAJU VADIVELURAJU VADIVELU
Project Manager at Tata Communication and Transformation ServicesProject Manager at Tata Communication and Transformation Services
Kitson P TitusKitson P Titus
Project Management at TATA COMMUNICATION TRANSFORMATION SERVICESProject Management at TATA COMMUNICATION TRANSFORMATION SERVICES
Sagar Babasaheb ParjaneSagar Babasaheb Parjane
Senior Executive at Tata communication transformation limitedSenior Executive at Tata communication transformation limited