Summary
Overview
Work History
Skills
Timeline
Generic
MS  khushi

MS khushi

hospitality industry
Gurgaon

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

Overview

2
2
years of professional experience
1
1
Language

Work History

Shift Manager

Harry J Service
04.2023 - Current
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Trained and mentored new employees to maximize team performance.

Team Member

Burger King
05.2022 - 03.2023
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.

Skills

Supply Ordering

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Timeline

Shift Manager

Harry J Service
04.2023 - Current

Team Member

Burger King
05.2022 - 03.2023
MS khushihospitality industry