Ms Neha

A humble and firm Duty Officer, able to effectively manage the staff to the maximum benefit of the organization. Experienced and skilled in the Airport Passenger Services Environment providing exemplary customer service in the arena of airline travel plans. Comfortable with ticket check-in, security, custom, immigration and baggage services. Familiar with airline regulations and passenger safety and looking to learn more with a prospect that offers growth and opportunity. Good at dealing with technical problems and coping with high pressure situations. A quick thinker not afraid to use initiative in resolving difficulties. Able to engage with customers in a friendly, reassuring manner, while maintaining a polite, professional attitude, logical and efficient worker. Effective communicator with both members of the public and colleagues on a team. Familiar with several types of computer system and quick to learn new technologies and skills.

• Interacting with people
• Visiting new places
• Grooming
• Supporting & helping needy

• Assigning Duties to Subordinates
• Looking after emails, meetings
• Travel management
• Customer service booking hotel and administrative work billings
• Looking after day-to-day activities
• Handling calls from US citizens to book their tickets
• Providing world-class customer service
• Knowledge of flight booking and cancellation
• Knowledge of CRM
• Handling VIP, CIP of airlines
• Supervising subordinates to ensure service standards are met
• Meet and Greet Service
• Getting passengers through checkpoints and to terminals quickly and safely
• Completing pre-boarding checking procedures before passengers and flight board planes
• Assigned transport of special needs passengers including the disabled, infants, senior citizens, etc.
• Managed log of unclaimed baggage
• Coordinated for timely delivery of baggage with ground handlers
• Responsible for monitoring arrivals and departures and making public announcements
• Taking calls selling tickets on US process for passengers
• Handling customer queries and providing proper solutions
• Good knowledge of PPC calls
• Bulk hiring for process and airlines
• Taking care of hardcore sales
• Handling team and making rosters
• Manage operational and administrative work

• Height: 171 cm
• Gender: Female
• Nationality: Indian
• Marital Status: Single