M. S. Rajkishore
Hyderabad
Summary
Autosys Administrator & Production Application Support Professional having 13+ years of expertise in IT Services across Telecom, Banking and Retail sector. Highly analytical and resourceful candidate with extensive experience of 8+ years in Autosys Administration/Scheduling/Operations. Responsible for the adoption and successful implementation of ITIL based processes covering Incident Management. Work closely with the different tier support levels in Problem management. Proficient in-Service Transition, Training and Support. ITIL Certified Professional with extensive experience in Problem/Change/Release/Incident Management. Practical Associate Consultant with expertise in managing priorities to meet deadlines and realize high-quality outcomes. Committed to establishing credibility and developing relationships with associates and managers. Strong conceptual thinking skills and new concepts acquisition.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Associate Consultant
HCL Technologies
Hyderabad
05.2023 - Current
- Managed multiple projects simultaneously while maintaining attention to detail, organization, and adherence to deadlines.
- Analyzed complex data sets, identifying trends and patterns crucial for informed decision-making in various projects.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Enhanced client satisfaction by providing tailored solutions and recommendations for their business needs.
- Providing Infra Support for Autosys R12.1, Installing R12.1, EEM, WAAE, WCC, Agent, Client and other plugins.
- Provided system maintenance and administration support, including installing maintenance releases, and solving system failures and problems.
- Conduct all integration configuration between Application server and scheduler.
- Application Instance configuration in WCC, Creating view and report.
- Installing R12.1 agent and Plugins across the system
Trouble shoot agent connectives with WAAE and scheduler. - Write Automation scripts for doing daily tasks using shell scripts.
- Responsible for providing RCA for issues raised against the Autosys Team.
- Provide Capacity management to the client on Efforts required by the team for any incoming activity like upgrades.
- Raise Tickets to Vendors and troubleshoot issues related to any bugs or defects.
Squad Leader
Kyndryl(Formerly IBM)
Hyderabad
07.2015 - 04.2023
- Providing Infra Support for Autosys R11.3, Installing R11.3.6, EEM, WAAE, WCC, Agent, Client and other plugins
- Provided system maintenance and administration support, including installing maintenance releases, and solving system failures and problems
- Conduct all integration configuration between Application server and scheduler
- Application Instance configuration in WCC, Creating view and report
- Installing R11.3.6 agent and Plugins across the system
- Trouble shoot agent connectives with WAAE and scheduler
- Responsible for scheduling maintenance jobs that perform system back-up, shutdown and failover functions
- Create new batch stream job using JIL
- Write Automation scripts for doing daily takes using shell scripts
- Responsible for providing RCA for issues raised against the Autosys Team
- Joining daily calls with the client and provide daily update on the activities
- Provide Capacity management to the client on Efforts required by the team for any incoming activity like upgrades
- Raise Tickets to Vendors and troubleshoot issues related to any bugs or defects.
Autosys Engineer
Avaya India Pvt Ltd(on payroll of Magna Infotech)
Hyderabad
11.2014 - 06.2015
- Monitoring and scheduling of production jobs on Autosys
- Monitoring the jobs using the tool HPSM
- Creating an incident ticket within defined time frame and taking the ownership of an incident
- Act as the primary level of escalation and to restore the service operation as quickly as possible and to minimize the impact on business operations
- Participate and consult with customers regarding their requirement of job designs in accordance with Autosys best practices
- Handling Change Requests to place multiple jobs On Hold
- Migrating jobs from Autosys to new web based tool RMJ(Run My Job).
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
E-Support Officer
Knoah Solutions
Hyderabad
11.2012 - 06.2014
Sr. Technical Support Office
Mphasis
10.2009 - 05.2012
Technical Support Executive
Brigade Corporation India Private Limited
07.2008 - 04.2009
Education
Bachelor of Technology - Electronic And Communication Engineering
Aurora's Technological And Research Institute
03.2007
Skills
- Teamwork and collabration
- Problem-Solving
- Friendly, Positive Attitude
Certification
ITIL V3 Foundation Certified. Attended CA Automation AE Foundation and Installation training from CA.
Languages
English, Hindi & Telugu
Personal Information
- Father's Name: M.R. Sathyanarayana
- Date of Birth: 05/16/85
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Timeline
Associate Consultant
HCL Technologies
05.2023 - Current
Squad Leader
Kyndryl(Formerly IBM)
07.2015 - 04.2023
Autosys Engineer
Avaya India Pvt Ltd(on payroll of Magna Infotech)
11.2014 - 06.2015
E-Support Officer
Knoah Solutions
11.2012 - 06.2014
Sr. Technical Support Office
Mphasis
10.2009 - 05.2012
Technical Support Executive
Brigade Corporation India Private Limited
07.2008 - 04.2009
Bachelor of Technology - Electronic And Communication Engineering
Aurora's Technological And Research Institute