M S Samson
Summary
Organized Leader with strong leadership, customer service and sales expertise. Proficient in Scheduling, Merchandising, Handling and Management. Trustworthy, reliable and always professional.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Heading Distance Marketing - Deputy Manager
India Insure risk Management
Hyderabad
11.2020 - Current
- Led team in developing risk management strategies.
- Monitored daily operations, ensuring alignment with company policies and regulations for effective risk management.
- Reviewed reports to ensure accuracy and compliance with industry standards.
- Coordinated training sessions on compliance and insurance protocols to enhance team understanding and adherence.
- Provided guidance to junior staff on best practices in risk management.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed employee performance, providing feedback and coaching to support individual growth and improve overall team performance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Worked closely with customers to understand needs and resolve diverse issues.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
- Prepared monthly progress reports detailing achievements against set targets.
Deputy Manager
TATAAIG
01.2018 - 11.2020
- Joined in TATAAIG as a Deputy Manager in Retention department .
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Conducted performance evaluations and provided constructive feedback to employees.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
CCE to Team Leader
Q Connect formerly called as Tata Business Support Services
11.2009 - 04.2018
- Joined as Customer Care Executive in Nov2009.
- Worked for Motor Portfolio as dealer support 2 years.
- Promoted as TL in 2012 and handled the Renewal Department till 2018.
- 5+ years of experience as a Team Leader in Motor Insurance sector with expertise in renewal retention.
- Handled TATA, NISSAN, FORD and RENAULT vehicles motor insurance Renewal generation for pan India dealers in a single window.
- Handling outbound renewal calling for retention of the customer under tie up.
- Making Reports of Lead generation, interested customers and Dash boards.
- Resolving customer and dealer queries on time consistently.
- Working experience in motor insurance Policy posting, claims module, Renewal Notice, Renewal SMS/Email alerts and follow up with customers.
- Inbound & Out Bound process for indirect sales and generating leads sharing the same respective stake holders & maintaining the high quality MIS of day to day activities.
- Achieved max 65% renewal conversion of motor insurance Policies for FORD tie up.
- Assisting Dealers / Field Staff / customers and the Clients to understand the queries and resolve them on a timely basis.
- Prepared Daily and monthly dash boards MIS reports and conversion. Maintained VOC for the lost customer as well
- Monitor E-mails of the team members on daily basis.
- Followed up all Insurance company to settled customer claims and solving the problems.
- Successfully maintained the renewal track report of 80%.
Education
B.Com - foreign trade
A.V. College
Intermediate -
Wesley Junior College
S.S.C. -
Kothakota Pubilc School
Skills
- Microsoft Office
- Web design
- Risk management
- Digital Marketing
Personal Information
Certification
- On Track certified Team leader rated as 4 stars out of 5.
- Centre of Excellence (COE - Motor Insurance Renewal Process@ Auto Insurance Vertical)
Strengths And Abilities
- Good team worker and flexible to take up any responsibilities.
- Self assessment capability and Leadership.
- Willingness to walk extra mile to achieve excellence, with strong determination and dedication.
- Highly motivated and result oriented.
- Open-minded, like to accept any challenge with `CAN DO` attitude.
Rewards And Recognition
- Received 8 WOW awards
- 2 League of Extraordinary awards
- 5 Star of the month awards
- 3 Extra miler awards
- 2 WIZ KID Awards
- Promoted as TEAM LEADER on 01/04/12 from position Senior CCE.
- Promoted as Senior CCE position for outstanding performance within a year from CCE position.
- Perfect attendance award.
- Received 0% attrition Awards for more than 3 times.
Disclaimer
I declare that the information and facts here in above stated are true and correct to the best of my knowledge and belief.
Timeline
Heading Distance Marketing - Deputy Manager
India Insure risk Management
11.2020 - Current
Deputy Manager
TATAAIG
01.2018 - 11.2020
CCE to Team Leader
Q Connect formerly called as Tata Business Support Services
11.2009 - 04.2018
B.Com - foreign trade
A.V. College
Intermediate -
Wesley Junior College
S.S.C. -
Kothakota Pubilc School