M.Santhosh Kumar

· Maintaining complete warehouse stock

· Maintaining inbound and outbound of POS machines

· Maintaining track record of POS accessories

· Maintaining monthly vendors stock and sign off

· Following up POS Terminal Repair with the vendors

· Tracking inward and outward courier shipment documents

· Checking courier deduction charges for delay in ETA

· Assures that machine is cleaned, repaired and stored for dispatch

· Maintaining track record documentation of material inward & outward

· Arranging transportation for different locations with negotiated price

· Testing machines, labelling with barcode and sent to vendors

· Sending monthly stock inventory reports to Finance Department

· Maintaining inventory records of write-offs transfers, back orders, obsolescence

· Preparing packages for shipment and negotiating the price

· Checking terminal machine physically like printer, card reader, chip card, keypad etc

· Loading OS for POS terminals

· Loading Application for POS terminals

· Key Injection Process

· Uploading merchant database in POS terminals

· Inspecting Transaction performance in terminals

· Matching merchant data in portal

· Generating TID & MID user for onboarding merchant

· Daily updating on MIS reports

· Following up POS machine Installation and de-installation with vendors

· Updating installation, de-installation and break down calls status to bank on daily basis

· Following up break down and accessories request calls

· Managing helpdesk team

· Maintaining team monthly attendance report and assigning shift timings

· Initiating PO for accessories

· Verifying vendor bills and proceed for payment

· Payment follow-up from bank clients

· Following up break down calls, installation and deinstallation with PAN India coordinators

· Sending all in one report on a weekly basis to finance department

· Arranging vendors as per requirement with a negotiate price quotation

· Creating a new onboarding vendor registration

· Coordinating with Bank for new installation cases

· Coordinating with Bank for Charge back follow ups

· Coordinating with Bank for Recon

· Following up vendor payments with finance department

· Intimatimaing All kind of losses and damage cases to insurance team

· Intimating All kind of losses and damage cases to insurance team

· Providing All the required documents

· Following end to end process to get the claim smoothly

· Coordinating field team for Access and support

· Weekly reporting on the Claims status

· To ensure all documents collection from the stakeholder within timeline

· Raising Purchase request for entire operation team

· Raising Purchase request monthly blanket stock

· Following respective team for Purchase order

· Coordinating with vendors for issue resolving

• Coordinating and Monitoring TSI -ATM monitoring
• Monitoring & Managing ATM Up time
• Monitoring, coordinating and ensuring for timely resolution for down calls of ATM VSAT connectivity
• Coordinating and monitoring the performance of vendors in maintaining the time frame & quality of the materials & services delivered.
• TAT Monitoring for the vendors assigned to the targeted task
• Coordinating with Vendors and resolving their queries related to billing
• Managing data and files related to ATM operation.