Hi, I’m
M. Santosh Kumar
Senior Travel Counselor
Hyderabad
Summary
Motivated, diligent and responsible seeking an opportunity to work with the leading organization in hospitality Industry.
Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills.
Overview
20
years of professional experience
1
Language
Work History
Asaptickets.comHyderabad
Independent Travel Consultant
03.2025 - Current
Job overview
- Provided exceptional customer service by promptly addressing concerns, resolving issues, and offering assistance throughout the entire booking process.
- Maximized efficiency in managing bookings through the use of advanced software tools and maintaining strong relationships with travel suppliers.
- Assisted clients in navigating complex visa requirements and other bureaucratic processes associated with international travel arrangements.
- Built a loyal clientele base through consistent delivery of high-quality services and proactive communication.
- Conducted comprehensive post-trip follow-ups with clients, gathering feedback on services provided and identifying areas for improvement.
Self-employeedHyderabad
Freelancer Travel Consultant
10.2020 - 03.2024
Job overview
- Using MakeMyTrip Platform and other websites to serve customers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
CWT India Pvt Ltd
Team Supervisor
11.2014 - 08.2020
Job overview
- Handled multiple clients (DXC, Amazon, VauleLabs, Deloitte and Novartis).
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Provided ongoing coaching to enhance individual performance levels while fostering teamwork among employees.
- Promoted a culture of continuous improvement by encouraging innovation and problem-solving among team members.
- Monitored compliance with company policies as well as legal regulations ensuring adherence at all times.
KVK Energy and infrastructure Pvt.ltd
Senior Travel Coordinator
07.2010 - 01.2014
Job overview
- Coordinated closely finance department reconciling expense reports submitted individual staff members performing routine audits against approved budgets maintaining fiscal integrity overall program operations environment marked transparency accountability stakeholder interests considered balanced manner.
- Maintained accurate records of all bookings, cancellations, alterations, and associated costs for efficient reporting purposes.
- Developed and maintained strong relationships with preferred suppliers, leading to improved service levels and exclusive offers.
- Implemented a comprehensive travel policy that resulted in greater adherence to budget guidelines and minimized unauthorized expenditures.
Pacific Airwings Tours & Travels
Travel Counselor
02.2008 - 06.2010
Job overview
- International and Domestic Air Ticketing
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
AV Tours & Travels Franchisee Uniglobe
Corporate Travel Counselor
05.2007 - 02.2008
Job overview
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Managed complex itineraries for high-level executives, ensuring seamless travel experiences.
- Continuously exceeded sales targets by building strong rapport with existing clientele while actively seeking out new business opportunities.
Global Air Tours & Travels Franchisee Sri Raj Travels & Tours
Travel Executive
05.2005 - 04.2007
Job overview
- Negotiated with vendors to secure the best deals on accommodations, transportation, and activities for clients.
- Developed partnerships with local businesses in popular destination spots which led to exclusive offers available only through our agency.
- Stayed up-to-date on industry trends and destinations to provide knowledgeable recommendations for clients.
Education
Kendriya Vidyalaya Sangathan (CBSE)Hyderabad, India
Associate of Arts
04.2001 - 04.1995
Kendriya Vidyalaya Sangathan (CBSE)
SSC CBSE
Skills
Skilled in Galileo and Amedues software’s
Timeline
Independent Travel Consultant
Asaptickets.com
03.2025 - Current
Freelancer Travel Consultant
Self-employeed
10.2020 - 03.2024
Team Supervisor
CWT India Pvt Ltd
11.2014 - 08.2020
Senior Travel Coordinator
KVK Energy and infrastructure Pvt.ltd
07.2010 - 01.2014
Travel Counselor
Pacific Airwings Tours & Travels
02.2008 - 06.2010
Corporate Travel Counselor
AV Tours & Travels Franchisee Uniglobe
05.2007 - 02.2008
Travel Executive
Global Air Tours & Travels Franchisee Sri Raj Travels & Tours
05.2005 - 04.2007
Kendriya Vidyalaya Sangathan (CBSE)
Associate of Arts
04.2001 - 04.1995
Kendriya Vidyalaya Sangathan (CBSE)
SSC CBSE
04.1993
Languages
English, Hindi, Tamil and Telugu
City
Hyderabad
State
Telangana
Personal Information
- Gender: Male
- Marital Status: Married
Zip
500055
Awards
- Bravo Award (Achieved productivity as per the time lines)
- Employee of the month. Jan 2019 (Handling Client escalations and achieved award from the client)
- Awarded Certificate by the client (Value Labs for cost Optimization and Handling escalation)
- Received appreciation from the Global Travel head (Client Amazon) to minimize the travel expenses
Job Profile
- International and Domestic Air ticket
- Hotel accommodation and Car booking
- Client Management/ Setting up process for the new clients
- Escalation and Finance dispute
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