Have 9 plus years of experience in various Customer Success and Customer onboarding roles. Strong team collaboration skills. Work closely with Team members to achieve the organization’s goal and help them grow in their role. Experience in Salesforce (Day to day work and Run reports), Oracle (Order Admin), JIRA(Day to day work and Manage Projects) and Zoho CRM(Manage projects) and Zoho Desk(Day to day work).
Client service optimization
Zumen:
Part of Automotive Think Turf - South Zone conference held at IIT Madras -
Part of the 62nd Annual ACMA NATIONAL CONFERENCE held at Taj Palace, New Delhi
Blindmatrix:
Was provided with the responsibility of working in the Onboarding of new customers while I was still working as a support agent.
Was the primary Onboarding agent for the whole of Australia and New Zealand.
Trimble:
Was promoted as Senior client relations associate within one year of Joining in Trimble.
Was given the responsibility to work as the Primary point of contact for some Enterprise customers to handle day to day support and services issues.
Took on the additional role of Order management and was acting as the primary backup to the main team once they were logged out.
Was one of the founding members of the vendor management team to act as the single point of contact in providing all the necessary documentation for registering Trimble as a Vendor in their ERP.
Dell:
Was awarded the Star caller of the month Sep in 2015.