M Shankar Anand
Kolkata
Summary
B.Tech graduate with experience in technical and billing support at Sutherland Global Services. Enthusiastic about networking and IT infrastructure, with growing knowledge in network troubleshooting, connectivity, and system support. Currently pursuing Cisco Certified Network Associate (CCNA) and AWS Cloud Practitioner certifications to transition into IT support and networking roles. Known for being hardworking, a quick learner, and dedicated to delivering accurate, high-quality work.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate CS Internet
Sutherland Global Services
Chennai
06.2023 - 07.2025
- Responded to customer inquiries through chat.
- Adjusted bills and resolved service or billing complaints.
- Provided technical support to resolve connectivity or service problems.
- Assisted customers with product information and technical troubleshooting issues.
- Recommended improvements in products, services, and billing processes to management.
Education
B.Tech (Bachelor of Technology) - Electronics And Computer Engineering (ECE)
SRM Institute of Science And Technology
Kattankulathur08-2025
Skills
- Networking: TCP/IP, Routing & Switching, LAN/WAN, Subnetting, VLANs, DHCP, DNS
- Tools: Cisco Packet Tracer, Wireshark, AWS Console
- Operating Systems: Windows, Linux (basic network configuration)
- Certifications (In Progress): Cisco Certified Network Associate (CCNA), AWS Certified Cloud Practitioner
Certification
- Cisco Certified Network Associate (CCNA) – in progress
- AWS Certified Cloud Practitioner – in progress
Languages
Tamil
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Affiliations
- Building and upgrading PCs, exploring hardware configurations
- Tinkering with networking equipment and home lab setups
- Reading about emerging technologies, cloud computing, and networking trends
Timeline
Associate CS Internet
Sutherland Global Services
06.2023 - 07.2025
B.Tech (Bachelor of Technology) - Electronics And Computer Engineering (ECE)
SRM Institute of Science And Technology
Similar Profiles
Marcus Yousuf JegarajMarcus Yousuf Jegaraj
NA at Sutherland Global Services, Mcafee Techmaster ServicesNA at Sutherland Global Services, Mcafee Techmaster Services
Yaswanth BuddalaYaswanth Buddala
SME at Sutherland Global Services Pvt LTDSME at Sutherland Global Services Pvt LTD
Mansi DwivediMansi Dwivedi
Sr. Assoc - Data Analyst at Sutherland Global ServicesSr. Assoc - Data Analyst at Sutherland Global Services
Mirihan MikhailMirihan Mikhail
Associate Manager (Team Leader) at Sutherland Global ServicesAssociate Manager (Team Leader) at Sutherland Global Services
Pratik GhoshPratik Ghosh
Chief Manager Operations at DESUN HospitalChief Manager Operations at DESUN Hospital