M.Shariq K Yusufzai
New Delhi
Summary
Over 15 years of diverse experience Proven track record in leading complex IT programs, managing program portfolios, budgets, and resources, driving transformational change, overseeing project and service delivery, gathering and analyzing business requirements, and conducting in-depth root cause analysis to support continuous improvement
Overview
25
25
years of professional experience
1
1
Certificate
Work History
VP Project Manager
Natwest Bank
12.2023 - Current
- Managing RB Digitech Change & Service deliveries
- Incident management, Platform communication, Recovery & response for P1, P2, and P3 incidents.
- Led root cause analysis to identify underlying issues and implemented corrective actions to prevent recurrence and enhance service stability.
- Managing Service management processes, driving efficiency in Incident, Problem records, Change, and Release Management, while supporting IBS service stability and IT operational excellence.
- Managing service board & Risk forums, Sharing leadership Dashboard MI, Program communications, P&BM metrics
- Dependency management and change governance, ensuring alignment with enterprise change frameworks, risk controls.
VP Scrum Master /Project Manager
Natwest FinCrime, TM-ACTOne, ISO
11.2022 - 12.2023
- Facilitated with cross functional teams high-priority features aligned with regulatory and compliance standards in real-time gross settlement (RTGS) environments. ISO.
- Acted as servant-leader to remove impediments, optimize team velocity, and ensure consistent delivery of sprint goals.
- Coordinated with Product Owners and stakeholders to prioritize backlog items.
- Led Business Analyst team for ActOne, gathered and documented business and functional requirements for the implementation and enhancement of the ActOne case management system within the Financial Crime (FinCrime) domain.
Business Analyst / Project Manager - Process Architecture, Simplification
Natwest Bank
01.2020 - 01.2022
- Led Bank wide simplification team and enterprise process architecture initiatives, leveraging BPMN to map, analyze, and design workflows across functions.
- Created detailed Level 1 (L1) and Level 3 (L3) process maps for all franchise operations, streamlining workflows and ensuring consistency across business units.; Archimate and IBM Bluework
- Successful mapping of EUDA deliveries.
- Designed workday / AI marge / mortgage training video simulators for internal process visualizing end-to-end business process, and improve customer journey insights.
- Built a process support framework and automated service request tool for process map generation.
Business Analyst / Project Manager – Payments
Natwest Bank
10.2017 - 01.2020
- Responsible for key programs Digital deliveries of Payment systems; PSD2 (Payment service delivery regulations) project/Open Banking/Complaints framework.
- Delivered robust governance through status reporting, Stage gate, RAID management, steering committee engagement, and vendor oversight across multiple work streams
- Assesses how well the project has met the business objectives and whether expected benefits (such as revenue, efficiency improvements, or risk reductions) are being realized.
- Governed resource allocation, optimizing team utilization and ensuring that the right skill sets were available to meet project needs. Maintained strict budget control, mitigating risks to project cost overruns and ensuring effective resourcing strategies.
Business Analyst – Process simplification team IVR
Natwest Bank
05.2014 - 09.2017
- RTM, BRD, FSD contribution at different stages for Bank simplification projects.
- Requirement gathering, successful implementation of Digital IVR project
- UAT testing, JIRA and triage support
- Delivered and implemented statement change project.
Lead Business Analyst
CSC/DXC Technology
12.2007 - 05.2014
- Designed and delivered end-to-end business workflows for Life and P&C insurance products, including AXA Equitable and NBA Accumulator, aligning with business rules and regulatory requirements.
- Conducted detailed gap analysis and feasibility assessments to support product implementation, process re-engineering, and automation initiatives across the policy lifecycle.
- Collaborated with business stakeholders and cross-functional teams to capture and translate requirements into clear functional specifications and process maps using BPMN.
- Led functional testing efforts by preparing test scenarios, validating outcomes against business requirements, and supporting UAT sign-offs for system enhancements.
- Performed system analysis to evaluate dependencies, data flows, and impacts of changes on downstream systems, ensuring stability and integrity across platforms.
- Coordinated with development teams to manage delivery timelines, clarify requirements, and address issues throughout the SDLC. JIRA requirements , QC test case executions.
- Oversaw mainframe job scheduling and execution, ensuring timely batch processing and issue resolution for policy issuance, billing, and claims transactions.
- Mentored junior analysts and contributed to building standardized documentation and business analysis practices across the project portfolio.
Assistant Manager
AVIVA plc
10.2002 - 11.2006
- Spearheaded end-to-end branch operations for the Regional Operations Centre (ROC), ensuring consistent service delivery, compliance, and process integrity across multiple life insurance branches.
- Facilitated process automation and digitization efforts, reducing manual workload and minimizing errors across policy issuance, endorsements, and claims processing.
- Led and implemented strategic change initiatives, optimizing operational workflows and improving turnaround times (TAT) by up to 30%. Set up scanning machines in all India branches
- Developed and standardized branch-level SOPs, aligning with regulatory and audit requirements from IRDAI and internal governance bodies.
Process Associate
G.E capital (GECIS)
03.2000 - 10.2002
- GEMICO (Mortgage insurance) and GEFA Financial assurance domain support by managing database operations, handling service delivery, underwriting support. Data analysis and reporting
- Outperformed company average in achieving loan-processing turn-around time of 12 days or less (compared to typical 15 to 20 days).
Education
MBA - IT System & Mktg
MMM
Bachelor - Commerce
DU
Honours Networking - IT
NIIT
Skills
- Program management expertise
- Timeline, planning & project developments , wbs
- Requirement traceability , Business Analysis
- Scaled Agile Framework (SAFe), ART
- Devops, Azure
- Tools : JIRA, HP-QC ,Confluence, Planview, MS teams,
Certification
- Certified Prince 2 practitioner
- Agile Scrum master
- ITIL practitioner, Six sigma
Accomplishments
- Established Incident governance framework and monthly Service Board, program-wide communication framework, and System performance and service availability review, Lean in Circle to foster collaboration and transparency.
- Successfully delivered ISO delivery programme, Transaction Management Act one enhancements Implemented Bizz Design, Archimate tool
- Earned recognition for overseeing the creation of 13,000+ process maps and facilitating the onboarding of multiple bank functions under One Bank unified structure.
- Successfully migrated book value of 11 billion &Mortgage manager migration system to Global Mortgage system (GMS ) of four banking brands UBNI,NWB,RBS,UBROI
- Successfully Implemented Statements alignment project for name and date alignments helpful in bank cost saving for 5 million £.
- Designed and implemented automated IVR system for RB Digitech.
- Delivered enterprise-wide rollout of digital statements, eliminating paper-based processes
Additional Information
- Certified Prince 2 practitioner
- Agile Scrum master
- ITIL practitioner
- Lean Six sigma
- Coaching Master
Timeline
VP Project Manager
Natwest Bank
12.2023 - Current
VP Scrum Master /Project Manager
Natwest FinCrime, TM-ACTOne, ISO
11.2022 - 12.2023
Business Analyst / Project Manager - Process Architecture, Simplification
Natwest Bank
01.2020 - 01.2022
Business Analyst / Project Manager – Payments
Natwest Bank
10.2017 - 01.2020
Business Analyst – Process simplification team IVR
Natwest Bank
05.2014 - 09.2017
Lead Business Analyst
CSC/DXC Technology
12.2007 - 05.2014
Assistant Manager
AVIVA plc
10.2002 - 11.2006
Process Associate
G.E capital (GECIS)
03.2000 - 10.2002
Bachelor - Commerce
DU
MBA - IT System & Mktg
MMM
Honours Networking - IT
NIIT
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