M Shrikanth Mallya
Senior Specialist
Mangalore
Summary
Seeking a challenging position which will enable me to continuously learn, create, innovate and simultaneously contribute to the short and long term goals of the organization effectively using my technological and managerial skills.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
3
3
Certificates
Work History
Senior specialist
Cognizant Solutions LTD
05.2013 - Current
- Reporting to a client about the delinquency status of the tax payers.
- Providing floor support to the team by reviewing all queries related to task and SOP.
- Conducting a QC before moving the task to clients for approvals and avoiding unnecessary escalations.
- Proving a training to the new agents and providing them all the required materials in order to perform their day-to-day production.
- Drafting weekly error emails and providing feedback to the agents and summarizing the errors to the team providing control points to avoid them in future.
- Worked on various sub-process and helped the team to meet the deliverables.
- Using various mainframes commands converting the file and loading them to a database.
- Validating all the delinquent amounts and cross checking them accordingly.
Coordinator
Smart Educomp Solutions LTD
06.2012 - 03.2013
- Assisting teachers about technical know-how about the Educmop products
- Creating innovative educational content and providing them the best possible contents
- Coordinating with college management and providing all the required technical tools.
Education
MCOM -
IGNOU Open University
01.2017 - 07.2019
PGDIBO -
IGNOU Open University
03.2017 - 07.2020
BBM -
SDM College of Business Management, Mangalore University
01.2011 - 01.2012
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Canara College
01.2008 - 01.2009
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Canara School
01.2006 - 01.2007
Skills
Mainframe Tools & Client Applications, Cisco, Webex and Zoom
undefinedCertification
Completed a course on Microsoft Office Certified by MICE, Manipal.
Additional Information
- Received award for outstanding performance for consequents months.
- Received award for Best performance with Best Quality.
Timeline
Completed a course on Microsoft advance excel certified by Udemy.
12-2022
PGDIBO -
IGNOU Open University
03.2017 - 07.2020
MCOM -
IGNOU Open University
01.2017 - 07.2019
Senior specialist
Cognizant Solutions LTD
05.2013 - Current
Coordinator
Smart Educomp Solutions LTD
06.2012 - 03.2013
BBM -
SDM College of Business Management, Mangalore University
01.2011 - 01.2012
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Canara College
01.2008 - 01.2009
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Canara School
01.2006 - 01.2007
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