Ms. Kirti Joshi
Indore
Summary
Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.
Overview
6
6
years of professional experience
Work History
Teacher
Keshav Vidyapeet
12.2021 - 12.2022
- Fostered student curiosity and interest through creative hands-on activities.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Created and developed lesson plans to meet students' academic needs.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Developed and implemented classroom routines to address varying student needs.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Incorporated multiple types of teaching strategies into classroom.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Helped students explore concepts with engaging, learning-focused activities.
- Planned and implemented integrated lessons to meet national standards.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Graded and evaluated student assignments, papers, and course work.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
Customer Support Officer
Mphasis With EDS And HP Company
03.2008 - 09.2012
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted available products and services to customers during service, account management, and order calls.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Recommended products to customers, thoroughly explaining details.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Responded proactively and positively to rapid change.
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Promptly responded to inquiries and requests from prospective customers.
Education
PG In Inorganic Chemistry With Polymer Chemistry - PG In Inorganic Chemistry With Polymer Chemistry
Holkar Science College
Indore05.2003
Skills
- Emergent Curriculum
- Public Speaking
- Family Involvement
- Parent and Student Communication
- Group Learning Mechanics
- Learning Modalities
- Technology Integration
- Group and Individual Instruction
- Student-Centered Learning
- Creative Lesson Plan Development
- Clear Public Speaking Skills
- SMART Board Aptitude
- Behavioral Skills Development
- Instructional Methods
- Middle School Education
- Multicultural Populations
- Activinspire Knowledge
- Test Proctoring
- Academic Material Selection
- Post-Secondary Education
- Standardized Testing Techniques
- Motivating Students
- Quizzes, Tests and Exams
- Organizational Development Knowledge
- Behavior Management
- Child Development
- Essay Writing Technique Development
- Effectively Work with Parents
- Student Evaluation
- Distance Learning Platforms
- Student Records Management
- Classroom Management
- Innovative Lesson Planning
- Instructional Best Practices
- Differentiated Instruction
- Standardized Testing
- Excellent Reading Comprehension
- Critical Thinking
- Public Relations
- Thematic Study Techniques
- Thinking Maps
- Faculty Collaboration
- Positive Atmosphere Promotion
- Grant Writing
- Positive Learning Environment
- Effective Listening
- Performance Assessment
- Active Participation in Groups or Events
- Creative Instruction Style
- Classroom Technology Implementation
- Team Teaching and Collaboration
- Instructional Materials Creation
- Classroom Safety Practices
- Co-Teaching and Co-Planning
- Positive Student Engagement
- Knowledge in Area of Expertise
- Core Curriculum and Standards
- Tutoring
- Instructing
- Research
- Editing
- Teaching
- Documentation
- Grading
- Counseling
Hobbies
1) Poems and articles writing
2) Listening music
Timeline
Teacher
Keshav Vidyapeet
12.2021 - 12.2022
Customer Support Officer
Mphasis With EDS And HP Company
03.2008 - 09.2012
PG In Inorganic Chemistry With Polymer Chemistry - PG In Inorganic Chemistry With Polymer Chemistry
Holkar Science College
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