M S Manoj Kumar
Mysore
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED
Bangalore
03.2022 - 07.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Operations Manager
Desi adda crafts works LLP
Mysore
03.2021 - 03.2022
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
Customer Service Representative
INSIGHT CUSTOMER CALL SOLUTIONS LTD
Mysore
12.2020 - 03.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
HINDUJA GLOBAL SOLUTIONS LTD.
Mysore
07.2017 - 07.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Gopalswamy Pre University College
Gayathripuram Mysore03-2015
High School Diploma -
Jss Public School
J.P.Nagar Mysore03-2013
Skills
- Complaint resolution
- Product Knowledge
- De-Escalation Techniques
- Tactful and diplomatic
- Coordination
- Researching
- Multi-Task Management
- Customer Relationship Management
Languages
English
Proficient (C2)
C2
Hindi
Elementary (A2)
A2
Timeline
Customer Service Representative
CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED
03.2022 - 07.2024
Operations Manager
Desi adda crafts works LLP
03.2021 - 03.2022
Customer Service Representative
INSIGHT CUSTOMER CALL SOLUTIONS LTD
12.2020 - 03.2024
Customer Service Representative
HINDUJA GLOBAL SOLUTIONS LTD.
07.2017 - 07.2018
High School Diploma -
Gopalswamy Pre University College
High School Diploma -
Jss Public School
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