M.S. MOHAMED MUSTAQ
Front Office Manager
Trichy
Summary
Dynamic and self-motivated, front office manager with around 5 years of total experience. An active team member with excellent communication and people skills. Expert in nurturing innovative ideas and deriving success from diverse teams. Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. Customer-focused professional with successful 5-year career in hotel sector.
Overview
5
5
years of professional experience
Work History
Front Office Manager / Accounts
Safa Residency
06.2020 - Current
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Created, prepared, and delivered reports to various departments.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Monitored customer service trends and provided insights to management team for further improvement.
- Coordinated special events bookings with event planning teams for smooth execution of functions held at the hotel premises.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
BPO Executive and System admin
OKAMSZ IT Solution
02.2020 - 05.2020
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Prepared annual data to determine metrics for operational performance.
- Identified trends and assessed opportunities to improve processes and execution.
- Increased revenue through effective negotiation of contracts with clients and suppliers.
System Administrator
Heywey Infotech
07.2019 - 01.2020
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Worked with users to determine areas of technology in need of improved usability.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
Education
B.E Electrical and Electronics Engineering - undefined
01.2015 - 12 2019
Skills
Proven work experience as a Front desk manager or Reception manager
Property management systems
Managing records of office expenses and costs
Handling complaints and specific customers requests
Proficiency in English (oral and written)
Thorough knowledge of customer service, office management and basic bookkeeping procedures
Hands on experience with office machines
Problem-solving skills
Good organizational and multitasking abilities
Excellent communication and people skills
Solid knowledge of MS Office, particularly Excel and Word
Monitoring performance and generating sales report
Promoting the residency and services
Managing budgets and resource
Revenue management
Channel Manager & Extranet management
Excellent team-worker and ability to cope up with demanding work-schedules
Accomplishments
- Increased the revenue up to 40% above than before.
- Expanded the client base by 60% in just 4 months.
- Participated in a workshop on "PLC & SCADA" conducted by K. Ramakrishnan college of Engineering, Trichy.
- Participated in a workshop on "ADVANCED EMBEDDED SYSTEM" conducted by K. Ramakrishnan college of technology, Trichy.
Co Ordination
Attends / participates as member in the various committees, coordination meetings with Suppliers and vendors.
Frontofficemanager
True
Languagesknown
- English
- Tamil
- Hindi
Pancardnumber
CUIPM2828J
Personal Information
- Date of Birth: 06/19/98
- Marital Status: Single
Projects
Completed the final year project on the topic of "SWITCH CAPACITANCE BASED MULTILEVER INVERTER TOPOLOGY WITH REDUCED COMPONENTS" in our college.
Disclaimer
I hereby declare that all the statements made in this profile are true, complete and correct to the best of my knowledge and belief.
Additional Information
Have a sound knowledge in accounts management in hotels, revenue management.
Languages
English
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Timeline
Front Office Manager / Accounts
Safa Residency
06.2020 - Current
BPO Executive and System admin
OKAMSZ IT Solution
02.2020 - 05.2020
System Administrator
Heywey Infotech
07.2019 - 01.2020
B.E Electrical and Electronics Engineering - undefined
01.2015 - 12 2019