M Sparsha Kariappa

• Managed daily store operations, including stock control, cash handling, and order processing, while streamlining workflows to boost team productivity and customer satisfaction.

• Led performance initiatives and enhanced customer service standards, ensuring accurate financial transactions and overall operational efficiency.

• Managed VIP guest services and led hostess teams at major stadium events, ensuring seamless execution and high customer satisfaction through efficient coordination and hospitality excellence.

• Collaborated with event organizers on logistics and guest management, delivering tailored support and prompt issue resolution to enhance client experience and operational success.

• Built strong client relationships and managed full-cycle recruitment for technical roles, utilizing diverse sourcing strategies (Boolean, ATS, LinkedIn, Job Boards, Referrals) to identify top talent.

• Conducted phone screenings to assess candidate qualifications, ensuring a precise fit before client submission and facilitating smooth interview logistics.

• Spearheaded the recruitment of IT and Non-IT professionals through diverse sourcing methods, including Internet job diva, Dice, Monster, CareerBuilder, Google, and LinkedIn

• Successfully negotiated terms of employment, optimizing hourly rates, salaries, bonuses, and relocation packages for candidates

• Streamlined the hiring process, resulting in increased efficiency and faster onboarding of qualified candidates