M.SRILEKHA
Chennai
Summary
Dedicated Pharmacy Assistant skilled in medication dispensing and patient education. Strong communicator with proven ability to resolve customer inquiries and enhance patient compliance.
Overview
8
8
years of professional experience
Work History
Pharmacy Assistant
CHENNAI NOBLE HOSPITAL PVT LTD
CHENNAI
10.2017 - Current
- Assisted pharmacists in preparing and dispensing medications to patients.
- Managed inventory by organizing and restocking pharmaceutical supplies.
- Provided customer service by answering inquiries and addressing concerns effectively.
- Maintained accurate patient records and prescription logs for compliance.
- Processed insurance claims to ensure timely reimbursement for medications.
- Educated patients on medication usage and potential side effects clearly.
- Collaborated with healthcare professionals to optimize patient care plans.
- Ensured cleanliness and organization of pharmacy workspaces for safety standards.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Greeted customers upon arrival at the pharmacy counter.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Delivered quality care to customers through close collaboration with pharmacist.
- Restocked shelves and prepared expired drugs for return.
- Trained new pharmacy staff in procedures and customer service standards.
- Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
- Monitored stock levels of both prescription drugs and over-the-counter items.
- Prepared labels for prescriptions and dispensed medications to patients.
- Maintained inventory records by restocking shelves with pharmaceuticals.
- Organized and maintained patient profiles in the computer system.
- Checked incoming shipments against purchase orders to verify quantity, quality and price accuracy.
- Prepared medication labels with item name and quantity.
- Adhered to all legal requirements relating to the safe dispensing of medication.
- Provided guidance on the selection of over-the-counter medications and supplements.
- Followed safety procedures when handling hazardous chemicals, such as cleaning solutions.
- Participated in staff meetings discussing new developments within the pharmacy profession.
- Verified accuracy of medication orders and entered data into pharmacy system.
- Resolved customer complaints promptly in a professional manner.
- Communicated with insurance companies for billing purposes.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Counted and balanced cashier drawers.
- Built and maintained productive relationships with employees.
- Scanned items and checked pricing on cash register for accuracy.
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Processed medical insurance claims to calculate copayments.
Education
High School Diploma -
SRI DURGADEVI POLYTECHNIC COLLEGE
RSM Nagar, Gummidipoondi Taluk, Kavaraipettai, Ta06-2016
BTECH - Electrical, Electronics And Communications Engineering
DR.MGR UNIVERSITY
MADURAVAYUL Skills
- Medication dispensing
- Inventory management
- Prescription verification
- Insurance processing
- Patient education
- Claims resolution
- Customer relationship management
- Team collaboration
- Effective communication
- Problem solving
- Staff training
- Quality assurance
- Labeling and counting
- Medication storage
- Pharmacy software proficiency
- Safety protocol adherence
- Preparing bulk medications
- Stocking inventory
- Sales techniques
- Drug interaction awareness
- Drug classification
- Processing payments
- Pharmacy operations
- Organizing supplies
- Order documentation
- Dosage form preparation
- Insurance verification
- Secure storage of medications
- Accepting payments
- Insurance billing
- Drug formulary knowledge
- Answering customer questions
- Supply restocking
- Processing orders
- Hospitality and accommodation
- Pharmacy law compliance
- Receiving incoming supplies
- Proper labeling
- Filing documents
- Pharmacology expertise
- Drug inventory control
- Supporting pharmacy operations
- Verifying orders
- Resolving customer issues
- Patient counseling
- Submitting insurance documents
- Supply management
- Labeling prescriptions
- Updating computer database
- Ordering and stocking medications
- Prescription fulfillment
- Emergency preparedness
- Medication labels
- Product restocking
- Medication distribution support
- Inventory reconciliation
- Counter support
Timeline
Pharmacy Assistant
CHENNAI NOBLE HOSPITAL PVT LTD
10.2017 - Current
High School Diploma -
SRI DURGADEVI POLYTECHNIC COLLEGE
BTECH - Electrical, Electronics And Communications Engineering
DR.MGR UNIVERSITY