M Subbulakshmi
Chennai
Summary
Hardworking Customer Service Representative with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities.
Solution-focused Technical Support Engineer known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, and system diagnostics. Excel in problem-solving, communication, and team collaboration, ensuring seamless operations and client satisfaction.
Overview
6
6
years of professional experience
Work History
Technical Support Engineer
iOPEX
Chennai
01.2025 - Current
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Assisted users with password resets and account lockout resolutions.
- Resolved complex technical problems through root cause analysis techniques.
- Replied to customer queries via email, messaging systems and support ticket platforms.
Process Officer
Atos Technology
01.2022 - Current
- Resolved customers' complaints by identifying the root causes of problems and taking appropriate corrective action, increasing the client retention ratio by 50%
- Demonstrated professional etiquette and manners, improving positive feedback and 5-star ratings by 100%
- Consistently met performance milestones in speed, accuracy, and volume
- Recognized by directors as the best customer service representative
Customer Service Representative
HCL Technologies
08.2019 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Maintained up-to-date knowledge of product and service changes
- Identified issues, analyzed information and provided solutions to problems
Education
Master of Business Administration - Human Resource
University of Madras
Chennai04.2025
Bachelor of Arts - B.Com
Baktavatsalam Memorial College
Chennai05.2019
Skills
- Complaint resolution
- Documentation and reporting
- International sales support
- CRM
- Good listening skills
- Creative problem solving
- Service desk team management
- Verbal and written communication
Hobbies and Interests
- Sports
- Travel
- Outdoor Activities
Languages
- English, Full Professional Proficiency
- Tamil, Full Professional Proficiency
- Hindi, Full Professional Proficiency
Personal Information
Date of Birth: 05/18/98
Languages
English
Advanced
C1
Hindi
Intermediate
B1
Tamil
Beginner
A1
Timeline
Technical Support Engineer
iOPEX
01.2025 - Current
Process Officer
Atos Technology
01.2022 - Current
Customer Service Representative
HCL Technologies
08.2019 - 01.2022
Master of Business Administration - Human Resource
University of Madras
Bachelor of Arts - B.Com
Baktavatsalam Memorial College
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