Mubashir K
Malappuram
Summary
Skilled optometrist with proven background in comprehensive eye care, including diagnosis and management of ocular diseases and vision correction. Strong ability in patient education on eye health, leveraging advanced diagnostic technology for accurate assessments. Known for enhancing clinic operations through effective patient flow management and collaborative teamwork, resulting in improved patient satisfaction and retention rates.
Overview
5
5
years of professional experience
Work History
Optometrist
Lenskart
Banglore
01.2021 - 12.2024
•Performed clinical refraction and provided accurate prescriptions to meet diverse patient needs.
•Dispensed a variety of branded eyeglasses, sunglasses, and contact lenses, ensuring personalized solutions and high customer satisfaction.
•Expert in troubleshooting contact lens and progressive glasses issues, ensuring patient comfort and adaptation.
•Conducted 48-hour follow-up calls to ensure customer satisfaction and resolve post-purchase concerns.
•Proficient in managing Net Promoter Score (NPS) initiatives to track and enhance customer loyalty.
•Skilled in stock management, ensuring optimal inventory levels and product availability for seamless operations.
•Collaborated with sales teams to improve revenue, streamline workflows, and deliver excellent customer service in fast-paced retail environments.
Intern Optometrist
Puthalath eye hospital
Calicut
10.2019 - 10.2020
Performed clinical refraction to determine accurate prescriptions for refractive errors.
Conducted retinoscopy to evaluate refractive status and assist in diagnosing visual conditions.
Operated the Humphrey Field Analyzer (HFA) for visual field testing and glaucoma assessment.
Utilized Optical Coherence Tomography (OCT) for detailed imaging of the retina and optic nerve.
Collaborated with ophthalmologists to support diagnosis and management of ocular conditions in a hospital setting.
Education
Bachelor of Science - BSC Optometry
Vaasan Institute Malappuram
Malappuram 06-2020
Skills
- 1 Clinical Refraction – Skilled in performing refraction tests to provide accurate prescriptions
- 2 Contact Lens Fitting & Troubleshooting – Experienced in fitting and troubleshooting contact lenses for comfort and clarity
- 3 Progressive Glasses Troubleshooting – Able to resolve issues with progressive lenses to ensure clear vision and patient comfort
- 4 Customer Follow-Up & Satisfaction – Experienced in conducting 48-hour follow-up calls and managing Net Promoter Score (NPS) for customer satisfaction
- 5 Stock Management – Proficient in managing inventory and ensuring product availability
- 6 Eyewear Frame Repairs – Capable of performing simple frame repairs to maintain customer satisfaction
Languages
Malayalam
First Language
English
Proficient
C2
Tamil
Proficient
C2
Hindi
Elementary
A2
Timeline
Optometrist
Lenskart
01.2021 - 12.2024
Intern Optometrist
Puthalath eye hospital
10.2019 - 10.2020
Bachelor of Science - BSC Optometry
Vaasan Institute Malappuram