Mubassir Bhatkar
Dubai
Summary
Accomplished Travel Tourism Professional with 15 years of experience in travel operations, reservations, sales support, and customer service across the UAE and India. Expertise in FIT group bookings, quotations, contract administration, and supplier coordination. Demonstrates strong analytical and organisational skills to effectively manage multiple priorities while delivering high service standards.
Overview
18
18
years of professional experience
Work History
Business Development Manager
Jacobs Garden Hotel / Connect World Tours
Dubai
10.2021 - Current
- Manage international hotel reservations and travel bookings for corporate and leisure clients.
- Prepare quotations, proposals, and booking confirmations for FIT and group enquiries.
- Coordinate with suppliers and internal stakeholders to ensure seamless service delivery.
- Process booking amendments, cancellations, reissues, and refunds.
- Maintain customer databases and ensure accurate client information.
- Generate sales and booking performance reports for management review.
- Build and maintain strong relationships with corporate clients and travel partners.
- Conduct market research and identify new business opportunities and industry trends.
- Support sales initiatives, promotions, and client communications.
Leisure Consultant
ATS Travel
Dubai
10.2017 - 10.2020
- Managed FIT and Group travel enquiries from corporate, B2B, and B2C clients.
- Prepared detailed quotations and travel proposals.
- Coordinated hotel bookings, transfers, tours, and destination services.
- Followed up on sales leads and booking conversions.
- Assisted clients with booking modifications, cancellations, and refunds.
- Maintained client communication through email, phone, and online platforms.
- Prepared operational and sales reports.
- Promoted travel products and special offers to maximize sales opportunities.
Reservations, Admin Accounts Manager
Arabian Masti Tours
Dubai
03.2012 - 09.2017
- Managed reservations, quotations, and travel arrangements for FIT and Group bookings.
- Coordinated with hotels, transport providers, and tour suppliers.
- Administered client correspondence and booking documentation.
- Managed debtor, creditor, and cash flow reports.
- Conducted supplier negotiations and market research.
- Ensured timely processing of bookings and operational requirements.
- Assisted with customer service and account management activities.
Travel Desk Executive
AurionPro Solutions Ltd.
Mumbai
01.2011 - 02.2012
- Managed domestic and international travel reservations.
- Arranged visas, travel insurance, foreign exchange, and accommodation.
- Prepared payment requests and travel expenditure reports.
- Coordinated with vendors and travel suppliers.
Ticketing Executive
JR Technologies
Mumbai
02.2010 - 12.2010
- Managed airline reservations, ticketing, reissues, and fare calculations using AMADEUS.
- Processed amendments, split payments, and customer requests.
Junior Ticketing Staff
Air India
Mumbai
06.2008 - 12.2009
- Managed customer bookings and addressed passenger enquiries to enhance customer satisfaction.
- Processed refunds, cancellations, and ticket reissues, ensuring seamless customer experiences.
- Generated operational reports and maintained booking records to support efficient service delivery.
Education
Diploma - IATA Foundation Course
Trade Wings Institute of Management
Mumbai, MHHigher Secondary - Commerce
Sandesh Vidyalaya
MumbaiSkills
- Sales Strategy Development
- Account management
- Sales Revenue Reporting
- Stakeholder management
- CRM Customer Service Tools
- Contract Administration
- Travel Operations
- Travel Operations Systems
- AMADEUS
- Reservation Ticketing Systems
- MS Excel
- MS Word
- MS PowerPoint
- Relationship management
Languages
English
Hindi
Marathi
Interests
- Traveling and Exploring New Destinations
- Music and Entertainment
Timeline
Business Development Manager
Jacobs Garden Hotel / Connect World Tours
10.2021 - Current
Leisure Consultant
ATS Travel
10.2017 - 10.2020
Reservations, Admin Accounts Manager
Arabian Masti Tours
03.2012 - 09.2017
Travel Desk Executive
AurionPro Solutions Ltd.
01.2011 - 02.2012
Ticketing Executive
JR Technologies
02.2010 - 12.2010
Junior Ticketing Staff
Air India
06.2008 - 12.2009
Diploma - IATA Foundation Course
Trade Wings Institute of Management
Higher Secondary - Commerce
Sandesh Vidyalaya