Mubbashir Shaikh
Pune
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Project Manager III
11:11 Systems
01.2016 - Current
- Develop project plans that outline the scope, timelines, and resources needed.
- Create a detailed schedule, identifying key milestones, deadlines, and deliverables.
- Define the project scope, ensuring that the IT solution meets client specifications and requirements.
- Engage with internal and external stakeholders, such as clients, vendors, IT teams, and business units.
- Identify and allocate the appropriate resources (people, technology, budget) required for the project.
- Proactively identify potential risks (e.g., technical, operational, security risks) to the project’s success.
- Develop risk mitigation strategies and contingency plans.
- Regularly assess and adjust the risk management approach as the project progresses.
- Define quality standards for the project deliverables, ensuring that IT solutions meet client expectations and organizational standards..
- Develop and manage the project budget, ensuring that the project stays within financial limits.
- Coordinate and manage relationships with third-party vendors who supply software, hardware, or other managed IT services.
- Ensure that all project documentation, including technical specifications, status reports, and risk logs, are up to date.
- Provide regular status reports to stakeholders, highlighting key milestones, risks, and accomplishments.
- Serve as the primary point of contact for clients throughout the project lifecycle.
- Ensure that the project aligns with client expectations, objectives, and business needs.
- Conduct regular meetings with clients to update them on progress and resolve any concerns or issues.
Sr. Tech Support Analyst, Specialization Associate Infrastructure Engineer
Mphasis
02.2011 - 01.2016
- MRO (MidRange Operations)- Incident and Change Management
- I have worked as both an Incident and Change Manager, where I led the coordination and resolution of incidents to minimize downtime, while also overseeing the planning and implementation of changes to IT systems. My role involved ensuring incidents were addressed promptly, maintaining communication with stakeholders, and managing change processes to minimize risks and improve system performance.
- MOD (Manager on Duty).
Sr. Customer Care Associate
IBM
08.2008 - 02.2011
- Joined as a Customer Care Associate for ISP based in UK
- I have troubleshooted various internet and router-related issues by diagnosing connection problems, resetting or reconfiguring routers, and checking cables or settings. I’ve also worked on optimizing Wi-Fi performance and resolving connectivity disruptions to ensure a stable, reliable network.
- Was promoted to L2 Support and Escalation Management
Sr. Customer Service Associate
Wipro Limited
09.2005 - 06.2008
- Joined Wipro LTD as an associate for an airline process for ticketing and customer query resolution
- Worked in a challenging environment and underwent training in BRS CMS training and other applications used by the client
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Got promoted as a Quality Analyst for Email and Chat Queue.
Education
Bachelor of Commerce -
Pune University
06-2008
Higher Secondary School Certificate -
Maharashtra Board
06-2004
Secondary School Certificate -
Maharashtra Board
06-2001
Skills
- Project Management
- Service Management
- Strategic Planning
- Incident Management
- Change Management
- Customer Relationship Management
- Account Management
Certification
- PRINCE2 Agile Foundation & Practitioner
- Six Sigma & Lean (Green Belt)
- ITIL4 Foundation
- ITIL V3 foundation & ITIL intermediate (Service Transition, Service Operations and CSI)
- Certified Scrum Master (CSM)
Football and aqua scaping
Football is my passion – it’s more than just a game to me; it’s where I find excitement, challenge, and a sense of connection, whether I’m playing with friends or watching my favorite teams.
Beside this, I love designing and maintaining beautiful underwater landscapes, where each plant, stone, and fish creates a peaceful and harmonious environment. It's a rewarding blend of nature, art, and patience.
Timeline
Project Manager III
11:11 Systems
01.2016 - Current
Sr. Tech Support Analyst, Specialization Associate Infrastructure Engineer
Mphasis
02.2011 - 01.2016
Sr. Customer Care Associate
IBM
08.2008 - 02.2011
Sr. Customer Service Associate
Wipro Limited
09.2005 - 06.2008
Higher Secondary School Certificate -
Maharashtra Board
Secondary School Certificate -
Maharashtra Board
Bachelor of Commerce -
Pune University
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