Mubbashir Shaikh

• Roles & Resposibility :-

• Demonstrates five years of expertise in operations or service assurance roles, with an emphasis on incident management and system oversight across Linux and Windows platforms.

• Executed routine patch deployment on 250+ cross-platform Linux and Windows servers, employing ServiceNow and AssistMe for compliance oversight, and achieving full infrastructure security.

• Applied ITIL procedures, focusing on incident management, to effectively manage incidents while maintaining clear communication with stakeholders.

• Diagnosed technical issues, including server malfunctions, network connectivity problems, and application failures, ensuring swift resolutions to minimize downtime.

• Applied monitoring and alerting tools, like Nagios and Grafana, to systematically monitor system health and performance.

• Collaborated with system administrators, engineers, and developers to identify improvement opportunities and resolve issues, reducing the impact on business operations.

• Performed requests by designing and altering SQL queries to extract, verify, and evaluate data aligned with business specifications.

• Deployed SVN repositories and regulated access controls across JIRA, Bamboo, Crucible, and SVN to improve secure development workflows.

• Monitored and maintained enterprise applications, ensuring high availability and reliability while troubleshooting and resolving application, server, and network issues to maintain service continuity.

• Diagnosed issues on Linux servers to restore functionality and enterprise devices Configured and optimized CentOS systems to enhance system performance.

• Directed management of VMware virtual machines with LVM to maximize system efficiency and resource utilization.

• Resolved customer support requests on applications and infrastructure, enhancing resource availability through swift resolution of login and application issues.

• Documented incidents and ensured compliance with SLA requirements.