Mubeen Hameed

Dynamic professional with 20+ years of experience in customer success, account management, and strategic leadership. Proven expertise in driving operational excellence through automation, Six Sigma projects. Skilled in managing high-value client accounts, enhancing customer satisfaction, and fostering long-term partnerships. Accomplished in AI/ML data validation and business growth initiatives, including contract wins and resource optimization. Recognized for delivering measurable outcomes and mentoring high-performing teams. Passionate about leveraging technology and process improvement to achieve sustainable business success.

• Automation Projects (2024): Designed and implemented automation workflows, including input cleansing, leading to significant efficiency gains.
• Internal Workflow Tool (2022): Enhanced process efficiency by integrating a customized workflow management platform.
• Dual Monitor Implementation Project (2020–Ongoing): Achieved a 5 FTE efficiency improvement, optimizing workstations for productivity.
• Screenshot@1-click Platform (2020): Developed a tool for capturing screenshots with minimal effort, streamlining data workflows.
• Competency Score Card (2020): Created an evaluation framework to improve individual and team performance metrics.
• Macro Repository Implementation (2019): Spearheaded organization-wide macro automation, achieving significant data processing efficiencies.
• iMetric Platform Implementation (2019): Collaborated with internal MI teams to develop a workflow and performance management platform at zero cost.

• Kriya Leadership Development Program (KLDP) (2020–Ongoing): Designed and executed leadership training programs to nurture future leaders.
• P50 Project (2020): Prepared workforce with annotation skills for AI/ML platforms, enabling business readiness for advanced technologies.

• Client Contract Win (2019): Played a pivotal role in securing a 10-year project contract extension.
• New Business Opportunity (2019): Identified and won additional business worth 2 FTEs through strategic proposal development.
• TAT Reduction Initiatives (2017): Reduced turnaround time from 5 days to 2 days and further to 4/24 hours for client deliverables.

• Six Sigma Projects (2022): Led three initiatives focused on productivity and quality enhancements.
• External & Internal Quality Reports (2022): Implemented robust reporting mechanisms to monitor and improve service quality.
• Floating FTE Pool Management (2022): Efficiently utilized a 10-member FTE pool to address dynamic client needs.
• Reduction of Quality Checkers Headcount (2021): Achieved a 3 FTE efficiency improvement by optimizing quality control processes.

• Idea Driving Platform (Kriyativity) (2021): Implemented an innovation platform, fostering employee creativity and idea generation.
• Customer Reward (2017): Recognized for proposing an idea to enhance end customer satisfaction.
• Pillar of the Team Award (2019): Acknowledged for outstanding contributions to team success.

• 2 project wins - Heading the POC team
• New Business Transition (2013): Successfully transitioned a 20-member team for a new client project.
• SLA Delivery (2014–2015): Managed SLA adherence during a platform migration, ensuring zero failures.
• P&L Management
• Successfully handled accounts with a maximum revenue of 10 million dollars