Mubeena W
OLD Baiyappanahalli Bangalore
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
8
8
years of professional experience
Work History
Store Manager
H&B STORE LTD ( newU )
Bangalore
11.2022 - Current
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Coordinated inventory, stocking and ordering.
- Participated in physical inventory counts to keep information accurate and current.
- Performed scheduled inventory counts and supply audits.
- Motivated the entire team by creating a positive environment where everyone felt valued and appreciated.
- Maintained open lines of communication between the team and management.
- Worked closely with team members to set up production lines.
- Organized store layout, fixtures and visual merchandising standards.
- Planned seasonal changes in store layouts, including decorations, props and other visuals.
- Executed merchandising and floor moves based on seasonal changes, business needs and trends.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
Assistant Store Manager
Health & Glow Pvt Ltd
Bangalore
06.2022 - 10.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Product Expert
Health & Glow Pvt Ltd
Bangalore
06.2019 - 04.2022
- Analyzed skin types using various diagnostic tools to recommend suitable treatments for each client's individual needs.
- Educated customer on proper skin care techniques and product selection.
- Attended training sessions to stay abreast of new technologies in the field of skin care.
- Instructed clients on how to apply make-up to achieve desired look.
- Provided makeup services for weddings, proms and other special events.
- Applied makeup to clientele to cover imperfections and create new looks.
Cashier
H & B Store Ltd ( newU )
Bangalore
06.2016 - 03.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
ST ANNES GIRLS PUC CAMBRIDGE
ULSOOR03-2012
Skills
- Promotional Planning
- Revenue Generation
- Risk Management
- Retail Inventory Management
- Customer Service Management
- POS Systems
- Report Generation
- Store Merchandising
- Operations Management
- Team Development
- Competitor Monitoring
- Employee Training
Accomplishments
- TOP SCORE IN SIGNATURE PROGRAM IN HEALTH & GLOW
Languages
Urdu
First Language
English
Proficient (C2)
C2
Tamil
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Telugu
Advanced (C1)
C1
PERSONAL DETAILS
- DOB-11-01-1994
- FATHER NAME- WAZEER
- MARTIAL STATUS: MARRIED
CURRENT CTC
- 4.31L PER ANNUAL
Timeline
Store Manager
H&B STORE LTD ( newU )
11.2022 - Current
Assistant Store Manager
Health & Glow Pvt Ltd
06.2022 - 10.2022
Product Expert
Health & Glow Pvt Ltd
06.2019 - 04.2022
Cashier
H & B Store Ltd ( newU )
06.2016 - 03.2019
High School Diploma -
ST ANNES GIRLS PUC CAMBRIDGE
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