Mubin Khan

• Sales & Revenue Support

Played a key role in membership sales by converting walk-ins, trial users, and inquiries into active members.

Assisted in achieving monthly sales goals through effective customer interaction and follow-ups.

• Operations Management

Managed day-to-day center operations including opening & closing, class coordination, and schedule management.

Ensured uninterrupted workout sessions by coordinating with trainers and operations teams.

Maintained inventory of essentials including fitness equipment, first-aid, and administrative supplies.

• Customer Experience & Retention

Acted as the primary point of contact for member concerns, complaints, and service requests.

Strengthened member relationships through regular engagement, familiarity-building initiatives, and feedback collection.

Ensured quick resolution of issues to enhance customer satisfaction and retention.

• Quality, Safety & Compliance

Conducted routine audits to maintain cleanliness, safety, and service quality standards.

Ensured adherence to internal policies and operational guidelines.

Identified potential service gaps and took proactive steps to address them.