Mubthasim Haji Hassan Abba
Mumbai
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Back Office Executive
BNP PARIBAS
Bangalore
2021.06 - 2022.05
- Managed accounts payable and receivable functions to ensure timely payments of invoices and collections of receivables.
- Identified areas of improvement in existing finance policies and procedures to increase efficiency in operations.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
TEAM LEADER
SQUARE YARDS
Bangalore
2022.01 - 2022.03
- Maintained a positive work environment that promoted collaboration between team members.
- Answered incoming calls from customers seeking assistance with product or service related issues.
- Follow-up with customers via phone or e-mail regarding service experience for customer retention reporting.
- Performed outbound calling campaigns to promote new products or services.
Team Leader
BYTEGENIX
HYDERABAD
2020.06 - 2024.12
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Monitored daily workflow to ensure adherence to established policies and procedures.
Education
Master of Arts - Economics
Mumbai University
Mumbai2022-04
Bachelor of Commerce - Finance
SIES COLLEGE OF ARTS SCIENCE & COMMERCE
Mumbai2020-11
BOSCO ENGLISH HIGH SCHOOL
Mumbai2020-03
High School Diploma -
Queens Marys College of Commerce
Mumbai2017-05
Skills
- Documentation and Reporting
- Quality Improvement
- Mentoring
- Account Management
- Leadership
- Attention to Detail
- Problem-Solving
- Issue Resolution
- Staff Training
- Teamwork and Collaboration
- Giving Constructive Feedback
- Evaluating Employee Work
- Client Support
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Malayalam
Intermediate (B1)
B1
Marathi
Intermediate (B1)
B1
Arabic
Beginner (A1)
A1
Accomplishments
Awarded as most punctual person in organization.
Awarded as a best team leader.
Awarded for achieving challenging targets.
Affiliations
Exploring different regions.
Multi-Cuisine.
Driving.
Gymming
Certification
Successfully passed and accomplished 3 month training programme for Bank reconciliation team from BNP PARIBAS.
Timeline
TEAM LEADER
SQUARE YARDS
2022.01 - 2022.03
Back Office Executive
BNP PARIBAS
2021.06 - 2022.05
Team Leader
BYTEGENIX
2020.06 - 2024.12
Master of Arts - Economics
Mumbai University
Bachelor of Commerce - Finance
SIES COLLEGE OF ARTS SCIENCE & COMMERCE
BOSCO ENGLISH HIGH SCHOOL
High School Diploma -
Queens Marys College of Commerce