Mudabir Ahmad Shah

• Mentored junior developers through daily stand up meetings, providing guidance on best practices and coding standards.
• Coordinated with cross-department teams like QA, process teams, and Support to ensure seamless end-to-end delivery process.
• Enhanced platform performance with thorough code reviews, debugging, and optimization techniques.
• Worked on custom applications like custom e-bonding; mail realy; centralized integration solutions.

ServiceNow Developer:

• Sound understanding of ServiceNow workflow objects: Client-Side scripting; Server-Side scripting; UI Policies; UI Actions; and modules like ACLs; Flow Designer; Events; Script Actions; REST Messages and Notifications.
• Hands-on experience with ServiceNow API's : Rest; Global and Scoped and scripting using these API's leveraging JavaScript.
• Modules worked on Incident; Change; CSM; CMDB; Data Import; Discovery; Instance Scan.
• Knowledge on MID Server functionality, bash, Microsoft SQL Studio, Jira, GitLab.
• Integrated ServiceNow platform with applications like GitLab, Jira, client proprietary applications.
• Performed root cause analysis on production issues, documented RCA, proposed solutions and share them with concerned stake holders.
• Installed and configured MID Server on a Linux distribution (Cent OS).
• Implemented a custom file retrieval process using MID Server command probes executing powershell script to import data in platform.
• Have setup SFTP and JDBC connections based data sources.
• Identified issues by analyzing patterns and provided solutions to problems.
• Translated requirements of customers into functional requirements.
• Prepared high level design and effort estimation for deployment & documented the same.
• Worked on integration related issues and coordinated with dependent teams to restore operations back.
• Guided team members technically, troubleshooting problems faced during implementations & coordinated with vendor for solution.
• Implemented Row level security, access based restrictions and resolved issues related to it.
• Understanding of and worked with Agile methodology.
• Tested functionalities, end to end, to ensure these meet project requirements to support business objectives.