Mudasir Ahmed Khan
Bangalore
Summary
Flexible Customer Service Representative offering 5 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
8
8
years of professional experience
Work History
Contact Center Associate Executive
Deliver Health Solution
Bengaluru
02.2022 - 05.2024
- Worked on Inbound Sales Chats and addressed or triaged chat requests
- Have a Good Understanding of the businesses' products or services
- Up-Sell and Cross-Sell Products provide online customer service through a live chat support system
- Answering customer questions promptly with update feedback and anticipated waiting time
- Provide real-time support and give the Customer helpful products with proper guidelines.
Client relationship officer
Experts callers solution Pvt. Ltd (ECPL)
Bengaluru
03.2019 - 10.2021
- Working as Client relationship officer(Non-voice) Generate leads and cold call prospective customers
- Maintain accurate customer information
- Handle inbound message queries from customers via live chat platform
- Assist subscribers with technical query and sales query
- Aim to solve any problem that may arise, by responding to messages within 60 sec Answering customer questions promptly with update feedback and anticipated waiting time
- Provide real-time support and give the clients helpful links to Q&A sites to assist them with their issues.
Back-end support
5th Vital Prednalytics health pvt ltd
02.2018 - 01.2019
- Working as customer service associate (semi-voice) Conveying the client requirement to the team with regards to the process
- Adhering to the schedule as prescribed by the team leader
- Attending escalation calls apart from taking good calls
- Providing the feedback to the process manager at the end of the day
- Quickly processing information
- Answering any queries quickly and efficiently
- Accurately updating customer records with information
- Quickly understanding a caller's point of view and to empathize with them
- Able to respond and adapt to the needs of all customers.
Assistant Auditor
Sajid Pasha & Co Professional Practice
Bangalore
07.2016 - 01.2018
- Ascertain Of Vat, E-Filing Of Vat and GST
- Uploading approvals of purchase, sale, debit Note and credit note
- Auditor with expertise in tax service collating, checking and analyzing spreadsheet data Making Entries in tally as per books of records
- Examining company accounts and financial control systems Making bank statement as per closing balance of customer and ban reconciliation
- External visits to sites, sometimes travel to meet clients and visit factory Work for professional firms outsourced by client companies Work in-house as part of an organization’s accounting team Work for large private companies, organizations, and charities.
Education
Bachelor of Commerce -
S.D.C COLLEGE (B.COM)
Higher Secondary Education -
AL-AMEEN. P.U. College, Kolar
School Education -
Navachethana school
Skills
- Operational Management
- Zoho Desk chat platform
- Agent Desktop Chat platform
- Working as customer service associate
- Conveying the client requirement
- Adhering to the schedule
- Attending escalation calls
- Providing feedback
- Quickly processing information
- Answering queries quickly and efficiently
- Accurately updating customer records
- Quickly understanding a caller's point of view
- Empathy
- Adaptability
- CRM Software
- Email Etiquette
- Call handling
- Customer Relationship Management
- Basic Excel and Word,
Personal Information
Title: Contact Center Associate
Languages
- English (Full Professional)
- Hindi (Professional Working)
- Urdu (Full Professional)
- Kannada (Limited Working)
- Telugu (Elementary)
Timeline
Contact Center Associate Executive
Deliver Health Solution
02.2022 - 05.2024
Client relationship officer
Experts callers solution Pvt. Ltd (ECPL)
03.2019 - 10.2021
Back-end support
5th Vital Prednalytics health pvt ltd
02.2018 - 01.2019
Assistant Auditor
Sajid Pasha & Co Professional Practice
07.2016 - 01.2018
Bachelor of Commerce -
S.D.C COLLEGE (B.COM)
Higher Secondary Education -
AL-AMEEN. P.U. College, Kolar
School Education -
Navachethana school
Similar Profiles
Sarthak KapoorSarthak Kapoor
Operations Manager/Training Dept Head at Deliver Health SolutionsOperations Manager/Training Dept Head at Deliver Health Solutions
Ranjeeth Kumar R Ranjeeth Kumar R null
Contact Center Associate at Deliver Health Solutions India Private LimitedContact Center Associate at Deliver Health Solutions India Private Limited
MUKUND MYSOREMUKUND MYSORE
Chat Support Associate at Deliver Health Solutions India Pvt LtdChat Support Associate at Deliver Health Solutions India Pvt Ltd