Mudasir Hussain
New Delhi
Summary
Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Operations Specialist
Dell Technologies
Gurugram
06.2022 - Current
- Maintained data cleanliness by deduping leads, contacts and accounts.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Enhanced sales productivity by simplifying processes and evaluating new tools to foster team efficiency.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed the implementation of new technology tools for tracking customer orders and inventory levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Generated reports on daily, weekly, monthly basis that track performance metrics such as gross margin, conversion rate.
- Maintained up-to-date knowledge on competitive landscape in order to suggest changes in products or services offered.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Trained, managed and motivated employees to promote professional skill development.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Customer Support Specialist
Ivoomi Innovation
New Delhi
10.2020 - 12.2020
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Evaluated software or hardware to recommend improvements or upgrades.
- Applied consultative approach to collect information on customer service, account and technical concerns.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Prepared daily activity reports summarizing activities related to customer support requests.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Consulted with customers regarding needs and addressed concerns.
- Created detailed reports on customer feedback for management review.
- Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Investigated customer complaints regarding product quality or service rendered.
- Identified areas of improvement in existing processes or procedures used for providing support services.
Business Development Intern
Byjus The Learning Application
Chandigarh
01.2020 - 04.2020
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Identified customer needs by asking questions and advising on best solutions.
- Performed administrative duties such as scheduling appointments, filing documents.
- Assisted in the management of email campaigns, including drafting messages and tracking responses.
- Attended meetings with clients and partners.
- Greeted and assisted customers to foster positive experiences.
- Operated register, handled cash and processed credit card transactions.
- Maintained client relationships with existing customers through regular contact and follow-up activities.
- Participated in client meetings and calls to understand their requirements and offer solutions.
- Listened to customer needs to identify and recommend best products and services.
Warranty and Installation Incharge
Precision Testing Machine Pvt.Ltd.
New Delhi
10.2016 - 12.2019
- Monitored equipment performance, identified malfunctions and took corrective actions as needed.
- Resolved customer complaints regarding operational issues in a timely manner.
- Repaired defective components or replaced them when necessary according to manufacturer's instructions.
- Supervised junior maintenance staff, providing training and guidance on best practices and safety protocols.
- Led the installation of new equipment, ensuring compliance with technical specifications and safety standards.
- Updated maintenance logs and reports accurately, facilitating effective tracking and planning.
- Analyzed failure trends to prevent recurrence and improve system reliability.
- Conducted routine inspections of facilities and equipment to identify and address issues proactively.
- Ensured that all tools, materials and other resources were available before beginning any project work.
- Provided technical advice and support to management and other departments on maintenance-related matters.
- Collaborated with cross-functional teams to support facility upgrades and expansions.
- Provided technical support to operations staff in order to maintain efficient production processes.
- Created and maintained process and production documentation.
- Assisted in installation, troubleshooting, repair, calibration and modification of mechanical equipment.
- Assessed training needs of maintenance personnel and organized relevant skill development sessions.
- Maintained records of all maintenance tasks performed on machines and equipment.
Education
Bachelor of Technology - Mechanical Engineering
Akido College of Engineering
Bahadurgarh 10-2016
Skills
- Demand planning
- Sales reporting
- Vendor engagement
- Competitive analysis
- CRM management
- Order processing
Affiliations
- Health Enthusiastic
- Regular Blood donor
- National Disaster Management certified Individual
- Gardener at home
- Proud Pet Lover
Languages
Hindi
First Language
English
Advanced (C1)
C1
Punjabi
Beginner
A1
Certification
- NDMC Certified
- NSDC certified
References
References available upon request.
Timeline
Sales Operations Specialist
Dell Technologies
06.2022 - Current
Customer Support Specialist
Ivoomi Innovation
10.2020 - 12.2020
Business Development Intern
Byjus The Learning Application
01.2020 - 04.2020
Warranty and Installation Incharge
Precision Testing Machine Pvt.Ltd.
10.2016 - 12.2019
Bachelor of Technology - Mechanical Engineering
Akido College of Engineering
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