Mudassar Mansuri
Vadodara
Summary
Skilled Corporate Trainer having over 17 years of experience in BFSI and a strong record of accomplishment, with proven success closing the gap between company needs and employee abilities. Forward-thinking, highly organized, motivated and passionate about aligning teams with objectives. Adept at facilitating all aspects of new hire training, Professional Skills and Critical Thinking. Focused on maximizing employee performance and team productivity with effective training programs. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in any industry.
Overview
18
18
years of professional experience
Work History
Trainer & Co-founder
B-Pro Skill Academy
Vapi
01.2023 - Current
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Collaborated with management to ascertain concerns, needs and expectations from training and utilized feedback in program development.
- Monitored growth and development of individual on soft skills.
- Held specific workshops for more than 1500+ students in various Colleges.
- Held Team Building Workshop for IT company at offsite location like Udaipur.
- Mastered in Motivational and Career building workshop for Graduates under Campus to Corporate Theme.
Branch Manager, Deputy Vice President
Indusind Bank Ltd
Vadodara
04.2019 - 01.2023
- Worked well in a team setting, providing support and guidance.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Identified issues, analyzed information and provided solutions to problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Branch Manager /Senior Manager
ICICI Bank Ltd.
Vapi, Surat, Vadodara
02.2012 - 03.2019
- Minimized resource and time losses by addressing employee or productivity issues directly and implementing timely solutions.
- Maintained friendly and professional customer interactions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Assessed employee performance and developed improvement plans
- Facilitated inter-departmental communication to effectively provide customer support.
Service Manager
Kotak Mahindra Bank Ltd.
Vadodara
01.2010 - 01.2012
- Successfully managed a team of RO, SO, SDO & Front Office Executives; motivated them for achieving the cross-sale targets and ensured they adhere to quality & service parameters.
- Instrumental in handling a range of service functions at branch like Audit, Compliance & Cash Arrangements.
- Oversaw all Retail Banking Services, Retail Trade Finance Operations & Business Banking Services.
- Supervised KYC Checks & AML transactions, balancing of suspense accounts, reviewing of Ledgers and revenues.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Implemented strategies to increase customer service satisfaction ratings.
- Coordinated with other departments to maintain streamlined and productive workflow.
Branch Manager
Barclays Finance
Vadodara
02.2008 - 12.2010
- Merit of becoming the first branch pan India to achieve breakeven by attaining target of 115% in 2008.
- Stellar in setting-up a new process for interfacing with the customers to carry out PD process and finalizing loan deal thereby saving on customer’s Time.
- Received an appreciation mail from the Managing Director for achieving highest number of personal loan disbursal in a single day by any branch pan India.
- Successfully managed branch’s own sales team to generate more revenue at a low cost i.e. below 2%.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Assessed employee performance and developed improvement plans.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Engaged employees in business processes with positive motivational techniques.
- Examined customer loan applications for loan approvals and denials.
Branch Manager
CitiFinancial India Ltd.
Vadodara
08.2007 - 01.2008
- Efficiently managed the overall business operations of the branch involving Sales, Collections, Credit, Expense control, CRM & Portfolio Management.
- Significant in enhancing the Net Unit Yield and reducing costs of collections by mentoring DSAs, Vendors, Internal Collection Team & Collection Agency.
- Successfully handled overall functions of the branch including People Management, Branch administration,
- Recruiting and Training new Hires on products and Operational Efficiency.
Deputy Branch Manager
HDFC Bank Ltd.
Vadodara
12.2004 - 08.2007
- Involved in team orientation to achieve the preset sales targets as well as ensured that they adhere to quality &service parameters.
- Supervised the sale of various bank products including TPP products.
- Successfully got Promotion as a Back-up Branch Manager from Personal Banker.
- Managing the overall functioning of the branch, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
- Assessed employee performance and developed improvement plans.
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained branch files for major accounts, investments and employees and Performed monthly compliance checks.
- Completed daily Bank compliance reports.
- Set up and supervised cash shipments.
- Engaged employees in business processes with positive motivational techniques.
Education
MBA - Marketing
The M.S. University
Vadodara, Gujarat04.2004
Master of Commerce - Commerce Incl. Business Administration
The M.S. University
Vadodara, Gujarat04.2002
Bachelor of Commerce - Marketing
The M.S.University
Vadodara, India04.2000
Skills
- Employee Interviewing
- Job Skill Building
- Team Exercises
- Leadership Development
- Coaching and Development
- Verbal and Written Communication
- Employee Performance Reviews
- Excellent managerial techniques
- Strong knowledge of soft skills affecting the overall development of New Hires
- Excellent evaluative, assessment and training skills
- Extensive experience in presentations
- In-depth knowledge of Emotional Quotient as related to New Hires
Accomplishments
- Supervised Customer Service Representatives, coaching and leading team to exceed all key performance indicators.
- Collaborated with multiple internal teams in the development of New Hire training programs and Professional Skills Workshops.
- Facilitated Customer Service new hire training program from ground up as Manager.
- Facilitated workshops including Communication for Effective Leadership, Building and Maintaining Trust, Customer Service excellence, and Critical Thinking.
- Skilled at providing Knowledge Centered Service training to increase staff productivity, product and service quality, and deliver consistency of service.
Timeline
Trainer & Co-founder
B-Pro Skill Academy
01.2023 - Current
Branch Manager, Deputy Vice President
Indusind Bank Ltd
04.2019 - 01.2023
Branch Manager /Senior Manager
ICICI Bank Ltd.
02.2012 - 03.2019
Service Manager
Kotak Mahindra Bank Ltd.
01.2010 - 01.2012
Branch Manager
Barclays Finance
02.2008 - 12.2010
Branch Manager
CitiFinancial India Ltd.
08.2007 - 01.2008
Deputy Branch Manager
HDFC Bank Ltd.
12.2004 - 08.2007
MBA - Marketing
The M.S. University
Master of Commerce - Commerce Incl. Business Administration
The M.S. University
Bachelor of Commerce - Marketing
The M.S.University
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