Mudassir Ahmad
Noida
Summary
Results-driven Network Operations Engineer with expertise in network troubleshooting, routing protocols, and incident management. Proven ability to enhance operational efficiency and coordinate incident response for optimal network stability.
Overview
17
17
years of professional experience
Work History
Network Operations Engineer
Perfect Telecom
New Delhi
10.2018 - Current
- Configured and maintained routing and switching devices effectively.
- Diagnosed and resolved connectivity problems for end-users promptly.
- Provided technical support for network-related inquiries from staff.
- Triaged incoming support tickets, prioritizing requests based on severity and potential operational disruptions.
- Tested applications prior to deployment in production environment.
Manager, Network Operations Center
Top Telecom
Noida
02.2017 - 09.2018
- Oversaw daily operations of the Network Operations Center for Top Telecom.
- Coordinated incident response efforts to ensure network stability and reliability.
- Implemented process improvements to enhance operational efficiency within the center.
- Trained staff on best practices for network monitoring and troubleshooting techniques.
- Coordinated with vendors to ensure timely delivery of products and services.
Sales Associate
Concentrix
Gurgaon
11.2009 - 01.2017
- Collaborated with team members to enhance customer service experience.
- Handled customer complaints and resolved issues effectively.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
Education
Master of Computer Applications - Computer And Information Sciences
VMRF
Chennai06-2007
Skills
- Network troubleshooting
- Routing protocols
- Switch configuration
- Network monitoring
- Vendor coordination
- Incident management
Timeline
Network Operations Engineer
Perfect Telecom
10.2018 - Current
Manager, Network Operations Center
Top Telecom
02.2017 - 09.2018
Sales Associate
Concentrix
11.2009 - 01.2017
Master of Computer Applications - Computer And Information Sciences
VMRF