Muddu Krishna

- Managed three online real estate portals: Quikrhomes.com Commonfloor.com and Realtycompass.com
- Conducted manual API testing using Postman, including validating responses, response time, and error codes.
- Verified XML and JSON bodies using parsers, ensuring backend business logic alignment.
- Collaborated with product and tech teams to design and deliver innovative solutions for the real estate domain.
- Integrated and tested APIs for various CRMs, ensuring seamless functionality and compliance.
- Supervised team performance, conducted training sessions, and created weekly and monthly productivity reports.
- Spearheaded Google Ad Manager projects for clients, creating effective AdWords campaigns and microsites.

- Led a quality assurance team, executing API and backend testing with a focus on process optimization.
- Identified and resolved system bugs using JIRA and conducted defect triage meetings.
- Contributed to process improvements and team skill development initiatives.

- Managed customer interactions, resolving queries effectively and maintaining high service standards.

- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.