Muddu Mahadeva L
Siddapur
Summary
To work faithfully and honestly for the organization to put all the efforts, ability Knowledge. Sincerity, experience, and hard work will help the organization achieve its growth and prosperity, which will, in turn, lead to my growth and prosperity. To keep oneself ready for all challenging work, accept it, and complete it in due time.
ACADEMIC QUALIFICATION Course University/ Board Institution Year of Passing % of marks M A Mysore University Karnataka State Open University 2012 60% B A Mangaralore University Govt First Grade College Kusalnagar 2010 56% Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
21
21
years of professional experience
Work History
Operations & Sales Manager
Wayanad SilverWoods Forest Resort & spa
06.2024 - Current
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Led sales team to enhance customer engagement at luxury forest resort.
- Developed strategic marketing plans to promote spa services and packages.
- Coordinated with hospitality staff to ensure seamless guest experiences.
- Analyzed market trends to identify new revenue opportunities for resort offerings.
- Managed client relationships to foster loyalty and repeat business for the resort.
- Collaborated with management to set annual sales targets and strategies.
Sales Operations Manager
DEVA MAANI COORG NATURE HOLIDAYS
COORG
12.2021 - 02.2024
- Managed sales forecasting and inventory planning processes for hotel operations.
- Developed and maintained relationships with key clients and vendors to enhance service delivery.
- Analyzed market trends to inform sales strategies and promotional activities.
- Led cross-departmental meetings to align sales initiatives with overall business goals.
- Implemented CRM systems to optimize lead tracking and customer interactions.
- Assisted in developing marketing materials that support sales campaigns and brand identity.
- Developed strategies to improve customer service, increase sales efficiency, and maximize profits.
- Established relationships with vendors to negotiate favorable terms for new products or services.
- Analyzed customer data to identify trends and opportunities for sales growth.
- Managed daily operations of the sales team including hiring, training, and performance evaluations.
- Organized trade shows, conferences, seminars, webinars designed to promote brand awareness.
- Maintained current knowledge of technology used in the field of Sales Operations Management.
- Formulated and implemented Field Communication process to standardize and reduce email communications to regional partners and employees.
- Implemented process improvements to streamline operations and reduce costs.
- Identified areas for improvement within the sales department through regular audits.
- Developed pricing models that balanced profitability with competitive offerings.
- Developed strategic partnerships with external organizations that could benefit company objectives.
- Researched industry regulations related to sales practices in order to remain compliant.
- Assisted in budget planning by forecasting future sales volumes, expenses, and revenues.
- Created monthly reports tracking key performance indicators such as revenue goals and customer satisfaction ratings.
- Analyzed customer buying behaviors in order to optimize sales processes for maximum efficiency.
- Enhanced sales volume through skilled support to both new and inactive customers.
Sales Operations Manager
Wilton Hotel Wayanad
09.2017 - 12.2019
- Managed sales forecasting and inventory planning processes for hotel operations.
- Coordinated sales training sessions for staff to improve customer engagement techniques.
- Analyzed market trends to inform sales strategies and promotional activities.
- Led cross-departmental meetings to align sales initiatives with overall business goals.
- Implemented CRM systems to optimize lead tracking and customer interactions.
- Assisted in developing marketing materials that support sales campaigns and brand identity.
- Established relationships with vendors to negotiate favorable terms for new products or services.
- Analyzed customer data to identify trends and opportunities for sales growth.
- Managed daily operations of the sales team including hiring, training, and performance evaluations.
- Collaborated with other departments to ensure seamless coordination of activities across the organization.
Sales Operations Manager
The Wave Resort and Spa
WAYANAD
02.2016 - 08.2017
- Managed sales forecasting and inventory planning processes for hotel operations.
- Analyzed market trends to inform sales strategies and promotional activities.
- Implemented CRM systems to optimize lead tracking and customer interactions.
- Organized trade shows, conferences, seminars, webinars designed to promote brand awareness.
- Collaborated with other departments to ensure seamless coordination of activities across the organization.
- Formulated and implemented Field Communication process to standardize and reduce email communications to regional partners and employees.
- Identified areas for improvement within the sales department through regular audits.
- Researched industry regulations related to sales practices in order to remain compliant.
- Coordinated promotional campaigns across multiple channels including print, digital, radio.
- Provided guidance on product development initiatives based on customer feedback.
- Analyzed market trends and identified new business opportunities.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
Front office & Marketing Manager
Silver Castle Holidays and Resorts (I) Pvt Ltd
WAYANAD
01.2014 - 01.2016
- Developed and implemented marketing strategies to enhance brand visibility.
- Managed social media platforms, creating engaging content for audience interaction.
- Designed marketing materials, including brochures and email campaigns, for distribution.
- Analyzed campaign performance data to refine future marketing efforts and strategies.
- Developed social media marketing strategies to help brand company and increase sales.
- Analyzed market trends to identify potential opportunities for growth.
- Prepared and sent proposals to prospective clients.
- Prepared monthly sales reports to document sales volumes, potential sales, and areas of proposed client base expansion.
- Designed graphics and logos for advertisements, newsletters, and other marketing collateral.
- Monitored competitors' activities to keep up with industry trends.
- Conducted customer research to gain insights into consumer behavior.
Front Office Manager
Wind Flower Resort and Spa
WAYANAD
01.2013 - 01.2014
- Managed daily front office operations and ensured smooth guest experiences.
- Supervised front desk staff and provided ongoing training and support.
- Coordinated guest check-ins and check-outs for efficient service delivery.
- Handled guest inquiries, complaints, and feedback with professionalism.
- Implemented office procedures to enhance workflow efficiency and organization.
- Oversaw inventory management for office supplies and equipment maintenance.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
MARKETING & FRONT OFFICE EXECUTIVE
Southern Star
Hassan
12.2011 - 01.2013
- Managed front desk operations and ensured efficient customer service.
- Coordinated scheduling for appointments and meetings with clients and staff.
- Implemented office procedures to enhance workflow and organization.
- Assisted in handling inquiries via phone, email, and in-person interactions.
- Maintained accurate records of visitor logs and office supplies inventory.
- Collaborated with team members to support event planning and logistics.
- Oversaw maintenance of office equipment and reported technical issues promptly.
- Responded to emails sent by customers regarding their queries or complaints efficiently.
- Welcomed large volume of guests and improved overall customer service.
- Monitored office inventory to maintain supply levels.
Front Assistant
Orange County Resorts
Coorg
01.2005 - 01.2006
- Coordinated guest services to enhance visitor experiences at luxury resort environment.
- Managed reservation systems to ensure accurate booking and guest information.
- Provided administrative support to department heads for effective operations.
- Facilitated communication between team members to streamline daily activities.
- Maintained compliance with safety and hospitality regulations across facilities.
- Greeted visitors, clients and guests in a professional manner.
- Assisted in the preparation of reports, presentations and correspondence.
- Assisted in the development of new policies and procedures to improve operational efficiency.
Education
M A -
Karnataka State Open University
01.2012
B A -
Govt First Grade College Kusalnagar
01.2010
Skills
- Sales forecasting
- Customer relationship management
- Market trend analysis
- Strategic marketing
- CRM implementation
- Revenue growth strategies
- Team leadership
- Customer engagement
- Team operations
Place Of Declaration
Jyothinagar
Languages
- English, True, True, True
- Kannada, True, True, True
- Hindi, False, False, True
- Tamil, False, False, True
- Malayalam, False, False, True
Hobbies and Interests
- Reading
- Outdoor Games & Movies
Disclaimer
I solemnly declare that the particulars furnished by me above are true to the best of my knowledge.
Personal Traits
- Patience in doing work
- Friendly
Personal Information
- Passport Number: L 6239634
- Date of Birth: 10/29/86
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Timeline
Operations & Sales Manager
Wayanad SilverWoods Forest Resort & spa
06.2024 - Current
Sales Operations Manager
DEVA MAANI COORG NATURE HOLIDAYS
12.2021 - 02.2024
Sales Operations Manager
Wilton Hotel Wayanad
09.2017 - 12.2019
Sales Operations Manager
The Wave Resort and Spa
02.2016 - 08.2017
Front office & Marketing Manager
Silver Castle Holidays and Resorts (I) Pvt Ltd
01.2014 - 01.2016
Front Office Manager
Wind Flower Resort and Spa
01.2013 - 01.2014
MARKETING & FRONT OFFICE EXECUTIVE
Southern Star
12.2011 - 01.2013
Front Assistant
Orange County Resorts
01.2005 - 01.2006
M A -
Karnataka State Open University
B A -
Govt First Grade College Kusalnagar
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