Summary
Overview
Work History
Education
Skills
Key Highlights
Personal Information
Affiliations
Languages
Websites
References
Timeline
Hi, I’m

MUDESSIR NAJAR

Gurgaon
MUDESSIR NAJAR

Summary

Dynamic operations manager with extensive experience at Air India SATS, excelling in cargo management and process improvement. Proven track record in enhancing operational efficiency and leading teams to achieve project milestones. Skilled in regulatory compliance and decision-making, consistently delivering high customer satisfaction and resolving complex issues effectively. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

14
years of professional experience

Work History

Air India SATS Airport Services Pvt. Ltd
DEL

Manager Cargo Operations
04.2025 - Current

Job overview

  • I was performing a duty as assigned by our officers/managers, such as in the cargo acceptance area, warehouse buildup area, dispatch, manifestation, and tarmac monitoring of outbound/inbound cargo.
  • Issue delivery orders, etc.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Monitored team progress towards achieving milestones set forth in project plans.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Scheduled meetings between internal teams and external stakeholders when necessary.
  • Developed and maintained operational policies and procedures.
  • Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.

Air India SATS Airport Services Pvt Ltd
New Delhi

Duty Manager- Cargo
04.2016 - 03.2025

Job overview

  • As a Shift Duty Manager handling and supervising all domestic Air India flights operating out of IGI Cargo Terminal-III, New Delhi, during the shift.
  • Planning the staff requirements and approval of leaves accordingly.
  • Supervising the export and import functions, such as acceptance, screening, locations, loading of ULDs as per the planning and space available, issuance of CAN, and delivery order, etc. Also supervising the flight ramp/tarmac operations.
  • Delegated tasks appropriately amongst team members according to individual skillsets.
  • Monitored inventory levels to ensure product availability for customers.
  • Investigated customer complaints in a timely manner, resolving issues efficiently.
  • Monitored performance of staff members, offering advice where appropriate.
  • Responded promptly to any emergency situations that arose during shifts.

Air India SATS Airport Services Pvt. Ltd

Duty Officer
04.2014 - 02.2016

Job overview

  • As a Shift Duty Officer handling domestic cargo for Air India, I am responsible for planning the acceptance, screening, locations, loading of ULDs, and releasing cargo.
  • Ensuring cargo agents are issuing correct Airway Bills, and also checking the weight and volume of a cargo shipment.
  • Sorting out any discrepancies and handling any customer grievances.
  • Checking the volume of suspected shipments and getting the airway bill amended with the correct weight, so as to avoid any revenue loss to the company.
  • Roistering the staff and approval of leave for the staff.

Air India SATS Airport Services Pvt. Ltd

Cargo Supervisor
04.2011 - 03.2014

Job overview

  • Overseeing a gamut of functions pertaining to flight handling, flight loading, supervising the issuance of delivery orders, CAN, etc.
  • Planning the ULDs to maximize the uplift of flights, which enhances the revenue of a flight.
  • Supervised the loading and unloading of cargo, including inspecting and verifying contents.
  • Maintained accurate records of incoming and outgoing cargo in accordance with organizational procedures.
  • Ensured compliance with safety regulations and company policies for cargo operations.

Education

Purvanchal University
U.P.

B.Sc.
01.2011

Frankfinn Institute of Air Hostess Training
Siliguri

Diploma in Aviation from Aviation Management
01-2008

Skills

  • Cargo management
  • Process improvement
  • Regulatory compliance
  • Inventory management
  • Project management
  • Operational efficiency
  • Solutions development
  • Team leadership
  • Decision-making
  • Logistics management
  • Operations management

Key Highlights

  • I received appreciation letters every year from the Government of India for U.P.S.C. mail handling, from cargo agents, and the legal advisor to C.M.D. - Air India
  • Successfully completed DG CAT-6 and 8 training conducted by Air India SATS Airport Services Pvt Ltd.
  • Maintained compliance with SOPs, with zero findings in ISO and ISAGO
  • Sms for implementer
  • I got the Best Performer Staff of the Year Award in 2015 from Air India SATS
  • Got long service award from Air India SATS, 2016

Personal Information

  • Passport Number: U2175751
  • Father's Name: M A Mannan
  • Date of Birth: 01/12/88
  • Nationality: Indian
  • Marital Status: Married

Affiliations

Team Lead – Cargo Operations, Air India SATS Aviation Services

Led a team in day-to-day cargo handling operations, ensuring safety and timely dispatch of consignments

Gemba walk coordinator

Conducted regular Gemba walks to ensure workplace safety, compliance, and efficiency improvements

Process Improvement Initiative member

Collaborated with cross-functional teams to streamline documentation and reduce manual errors

Emergency response volunteer

Assisted in operational continuity during system failures and critical delays

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Manager Cargo Operations

Air India SATS Airport Services Pvt. Ltd
04.2025 - Current

Duty Manager- Cargo

Air India SATS Airport Services Pvt Ltd
04.2016 - 03.2025

Duty Officer

Air India SATS Airport Services Pvt. Ltd
04.2014 - 02.2016

Cargo Supervisor

Air India SATS Airport Services Pvt. Ltd
04.2011 - 03.2014

Purvanchal University

B.Sc.

Frankfinn Institute of Air Hostess Training

Diploma in Aviation from Aviation Management

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