Mudit Gulati
Gurgaon
Summary
Results-driven Business Intelligence (BI) and MIS Manager with 8+ years of experience in data analytics, reporting automation, and enterprise BI solutions. Skilled in Power BI, DAX, Power Apps, Power Automate, SQL, MS Excel, and VBA. Proven track record of building scalable dashboards, automating workflows, and improving reporting accuracy and turnaround time. Experienced in leading cross-functional teams, managing stakeholders, and implementing data-driven strategies to enhance operational performance, process efficiency, and business outcomes.
Overview
9
9
years of professional experience
Work History
Senior Manager - BI/MIS
Genpact
Gurugram
05.2022 - Current
- Built and deployed an enterprise-grade KPI tracking and fraud-analysis web application using Microsoft Power Platform (Power Apps + SharePoint + Power Automate), improving process visibility and approved as a Six Sigma Green Belt project.
- Designed advanced Power BI dashboards for performance management, fraud & dispute analytics, quality metrics, and workforce/resource planning—enhancing decision-making for operations and client stakeholders.
- Automated end-to-end reporting workflows using MS Excel, Power Automate, and VBA, cutting manual effort by 100+ hours/month and improving data accuracy and reporting SLAs.
- Led a centralized MIS & Business Intelligence team supporting 6 clients, and successfully onboarded 4 new clients with standardized automated dashboards, governance frameworks, and data pipelines.
- Streamlined data flows across multiple systems (Excel, SQL, SharePoint, CRM tools), improving data refresh frequency and enabling near real-time insights for operations leadership.
- Implemented fraud-pattern and exception analytics, reducing investigation turnaround time and supporting proactive risk detection.
- Defined reporting templates, KPIs, and data quality rules, ensuring consistency across business lines and enabling scalable BI development.
- Collaborated with cross-functional leaders (Operations, Quality, Risk, and Client SMEs) to translate business processes into scalable BI solutions.
- Drove BI modernization initiatives, migrating legacy Excel/Access reports to automated Power BI models, reducing dependency on manual MIS processes.
- Mentored analysts in Power BI, DAX, Power Apps, and data storytelling, elevating overall team capability and reducing development cycle time.
Senior Manager
AMPA Orthodontics (Toothsi)
Mumbai
01.2022 - 05.2022
- Implemented Ozonetel for 800+ agents, replacing inefficient manual call tracking.
- Established centralized revenue and calling metrics databases, integrating Power BI reports for real-time insights.
- Designed intraday and EOD reports to identify performance gaps, aiding training teams.
- Collaborated with quality teams for enhanced agent feedback and performance tracking.
Associate Consultant
Winshuttle
Gurgaon
06.2021 - 01.2022
- Managed Product Inventory System for Builders First Source, implementing workflow automation, validation rules, and access control.
- Led Digital Asset Management for Pokémon, organizing images/videos for stock-keeping units.
- Conducted daily scrum calls and biweekly sprint reviews, ensuring agile execution.
Business Analyst
American Express
Gurugram
07.2019 - 05.2021
- Managed real-time KPIs, including service levels, occupancy, and agent adherence.
- Automated scheduling, training, and intraday adjustments, ensuring optimal workforce utilization.
- Created a centralized database integrating multiple data sources for automated Power BI & Excel dashboards.
- Developed an agent tracking dashboard for labor law compliance, reducing manual workload.
- Built a Python script for CCPs, saving over 10 hours per month per user.
Analyst
Fidelity Information Services
Gurgaon
01.2017 - 06.2019
- Developed centralised call center reporting solutions, integrating Tableau dashboards with granular data insights.
- Automated intraday performance & executive summary reports, reducing manual reporting efforts.
- Led issue & downtime management, ensuring quick resolution of system inefficiencies.
Education
B.Tech. - Computer Science
Punjab Technical University
08-2016
Skills
- Business Intelligence & Analytics: Power BI, Tableau, Alteryx, Power Apps
- Process Automation: MS Excel (VBA), Python, SQL
- Workforce & Performance Management: WFM, Forecasting, Real-time Monitoring
- Project Leadership: Agile, Scrum, Cross-functional Team Collaboration
- Reporting & Data Management: KPI Dashboards, Automated Reports, Data Modeling
Timeline
Senior Manager - BI/MIS
Genpact
05.2022 - Current
Senior Manager
AMPA Orthodontics (Toothsi)
01.2022 - 05.2022
Associate Consultant
Winshuttle
06.2021 - 01.2022
Business Analyst
American Express
07.2019 - 05.2021
Analyst
Fidelity Information Services
01.2017 - 06.2019
B.Tech. - Computer Science
Punjab Technical University