Mudugadu Venugopal Santosh Kumar
Hyderabad
Summary
Dynamic Project Coordinator with a proven track record at Primera HealthCare India, adept in digital adoption and maximizing team efficiency. Excelled in customer satisfaction with a 95% rate, showcasing exceptional problem-solving and mentoring skills. Expert in US Healthcare domain, demonstrating quick learning and adaptability. Passionate about leading teams to achieve strategic goals through effective time management and innovative solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Coordinator
Primera HealthCare India
Hyderabad
03.2022 - Current
- Facilitated cross-functional workshops and training sessions to ensure smooth digital adoption and maximize team competency with modern technologies
- Delivered exceptional service to a diverse customer base, resolving inquiries and issues with a focus on first contact resolution and customer satisfaction, achieving a customer satisfaction rate of 95%
- Identified and escalated critical customer issues to senior management, ensuring timely resolutions and fostering long-term customer loyalty
- Maintained up-to-date knowledge of company products and services, enabling quick and accurate responses to customer inquiries
- Mentored and guided employees ensuring all were trained in work knowledge and capable of performing assigned duties
- Demonstrated knowledge of company's mission, purpose, goals, and the ability to help employees successfully achieve them
- Led the development and implementation of team's complex portfolio exposure reports for sensitive accounts and intricate policy objectives
- Followed company reporting procedures to mitigate potential errors
- Collaborated with team members on the improvement of existing metrics to maximize efficiency, increasing efficiency
- Managed the flow of day-to-day operations
- Also, Working on Epic Software for Validation Analyses the data and build the model in Epic
Domain Expert
OGS - Optum Global Solutions
Hyderabad
05.2012 - 03.2022
- Good knowledge on OHBS Facets, CSP Facets, NDB and COSMOS applications
- Providing trainings for newly joined team
- Doing Internal Audits and sharing feedback and daily process related updates to the team
- Setting up the provider into Facets, NDB systems and COSMOS
- Participate in review of project deliverables and ensure quality of deliverables
- Individual Contributor for all testing tasks assigned to me
- Experienced in tracking and reporting on specific projects and assumed deadlines
- Excellent organizational and time management skills
- Ability to manage complex spreadsheets
- Maintaining daily production reports and quality reports for the team aligned to me
- Preparing presentations on proposed projects to provide key players with important information
- Providing product support to new joiners
- Maintaining production and Quality as per the SLA
- Participated in Client UAT meetings
- Good Domain knowledge in US Healthcare
- Learn new technologies
- Maintains a healthy relationship in team
- Good Team leading skills
Education
B.com (Honours) -
Loyola Academy
01.2011
Skills
- Learning new things quickly and easily
- Adaptable to any kind of environment
- Active participation in teamwork, and belief in teamwork
- Willingness to take initiative
- Ability to achieve goal-oriented strategies
- Devoted, reliable, efficient, energetic, and confident individual
- Ability to meet deadlines through effective time management
Certification
- EPIC - Tapestry Claims and Contracts Administration
- EPIC - Resolute Hospital Billed Expected Reimbursement Contracts Administration
- LEAN Certified
- Yellow Belt Trained
References
Available upon request
Disclaimer
I hereby declare that the details furnished above are true to the best of my knowledge.
Languages
- English
- Hindi
- Malayalam
- Telugu
- Tamil
Personal Information
- Date of Birth: 04/27/89
- Marital Status: Married
Timeline
Project Coordinator
Primera HealthCare India
03.2022 - Current
Domain Expert
OGS - Optum Global Solutions
05.2012 - 03.2022
B.com (Honours) -
Loyola Academy
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