Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

MUFADDAL Bharmal

Surat City

Summary

Dedicated and results-driven Sales Executive with 11 years of experience driving strategic
sales planning and execution. Proven ability to build strong customer relationships,
resolve issues promptly, and increase sales through effective communication and
goal-oriented sales techniques. Successfully implemented rigorous cleaning schedules
and facility maintenance procedures, improving appearance and security. Monitored
warehouse operations, reduced shipping delays, and increased inventory accuracy,
improving productivity. Skilled in time management and end-to-end data warehouse
solutions. A BBA graduate with a strong educational background and a focus on customer
service, seeking to leverage expertise in a dynamic sales executive role.

Overview

14
14
years of professional experience

Work History

Facility Manager

AL JAMEA TUS SAIFIYA
Surat
03.2022 - Current
  • Supervised personnel responsible for maintaining groundskeeping activities at the facility.
  • Planned and coordinated the maintenance of facility equipment and systems.
  • Resolved customer complaints pertaining to facility-related matters quickly and effectively.
  • Monitored inventory levels of supplies used in the facility's operations.

Cafe Manager

The Perfect Plate
Surat City
01.2021 - 01.2022
  • Negotiated contracts with vendors for services such as cleaning or maintenance that would benefit the cafe's operations.
  • Ordered supplies needed for daily operations promptly within budget constraints.
  • Created and maintained detailed records of all inventory, sales, customers, andorders.
  • Organized promotional activities such as discounts or special events to attract new customers or increase repeat business from existing clients.

Warehouse Supervisor

IMPALA GLASS INDUSTRIES
NAIROBI
04.2018 - 08.2019
  • Maintained and updated inventory records accurately.
  • Performed regular inspections of equipment, facilities, and personnel safety practices.
  • Coordinated with other departments to ensure thesmooth flow of materials.
  • Created strategies for improving operational efficiencies in the warehouse.
  • Monitored warehouse operations to ensure accuracy and efficiency.

Showroom Sales Consultant

SARCO AL SEEB LLC
MUSCAT
06.2013 - 06.2018
  • Organized special promotions or discounts as part of a larger marketing strategy.
  • Followed up with customers on their purchases to ensure satisfaction.
  • Responded promptly to customer inquiries via email or telephone calls.
  • Assisted customers in selecting items that best suited their needs.
  • Participated in team meetings to discuss strategies for increasing sales volume.
  • Greeted customers and provided exceptional customer service.
  • Performed sales transactions accurately and efficiently using a POS system.

Call Center Executive

HUTCHISON 3 GLOBAL SERVICES
PUNE
03.2011 - 05.2011
  • Assisted customers with product selection and troubleshooting issues.
  • Provided quality customer service via telephone, email and chat.
  • Responded to customer inquiries, complaints, and requests in a timely manner.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Identified opportunities for improvement in customer service processes.

Education

BBA - Sales

MANIPAL UNIVERSITY OF DISTANCE EDUCATION
PUNE
10-2008

High School Diploma -

M.S.B HIGH SCHOOL
KOLKATA
03-2005

Skills

  • Strategic sales planning and execution
  • Proficient in AI tool utilization (eg, ChatGPT) and CRM tools like Pipedrive, Lemlist
  • Microsoft Excel (chart creation, data management)
  • multi-tasking abilities
  • business development (eg, studying market trends through data,increasing market reach through strategic partnerships Attending exhibitions and knowing about the latest trends in business
  • communication skills

Languages

Hindi
First Language
English
Proficient (C2)
C2
Gujarati
Proficient (C2)
C2

Affiliations

  • travelling
  • reading books (nonfiction)
  • Play sports

References

References available upon request.

Timeline

Facility Manager

AL JAMEA TUS SAIFIYA
03.2022 - Current

Cafe Manager

The Perfect Plate
01.2021 - 01.2022

Warehouse Supervisor

IMPALA GLASS INDUSTRIES
04.2018 - 08.2019

Showroom Sales Consultant

SARCO AL SEEB LLC
06.2013 - 06.2018

Call Center Executive

HUTCHISON 3 GLOBAL SERVICES
03.2011 - 05.2011

BBA - Sales

MANIPAL UNIVERSITY OF DISTANCE EDUCATION

High School Diploma -

M.S.B HIGH SCHOOL

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MUFADDAL Bharmal