Mufaddal Masalawala
Process Lead and Subject Matter Expert
Mumbai
Summary
Experienced process lead adept at managing team performance and driving achievement of key deliverables. Skilled in optimizing processes to enhance efficiency and quality. Strong leadership abilities combined with a strategic mindset to streamline workflows and improve overall productivity. Proven track record of successfully leading teams to meet and exceed performance targets. Proficient in identifying areas for improvement and implementing effective solutions. Committed to fostering a collaborative and results-driven work environment. Leveraging strategic planning and effective communication to propel team success.
Overview
9
9
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Process Lead and Subject Matter Expert
Capita India Pvt Ltd
08.2016 - 09.2025
- Collaborated with VMO2, UK's leading telecom company, to enhance sales and retention strategies.
- Conducted root cause analysis, facilitating prompt resolutions to production-related issues or bottlenecks.
- Mentored junior team members, providing guidance on best practices and contributing to their professional development.
- Evaluated process performance metrics, identifying areas requiring improvement or optimization for increased efficiency.
- Monitored tool use and performed repairs.
Education
12th - English
Maharashtra01.2005
10th - English
Maharashtra01.2003
Skills
Data driven
Interests
Travelling, Riding Bike, Playing Cricket
Accomplishments
Process leader of the quarter
Yellow & white belt certified
Certification
Yellow belt
Timeline
Process Lead and Subject Matter Expert
Capita India Pvt Ltd
08.2016 - 09.2025
12th - English
10th - English
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